It Support Specialist Jobs

One of our clients is looking to hire a "IT Support specialist" on contract basis. The successful candidate will play a pivotal role in maintaining, optimizing, and troubleshooting organization's IT infrastructure, ensuring seamless operation of Office 365 services and Active Directory functions. This role requires a deep understanding of these technologies and their integration within a corporate environment.

Responsibilities:

1. Office 365 Administration: Manage and administer Office 365 applications, including Exchange Online, SharePoint Online, Teams, and OneDrive for Business. Configure and troubleshoot email accounts, permissions, and collaboration tools.
2. Active Directory Management: Maintain and manage Active Directory services, including user and group management, security policies, Group Policy Objects (GPOs), and domain controllers.
3. User Support: Provide advanced technical support to end-users, assisting with complex issues related to Office 365 applications, Active Directory authentication, and access management.
4. Identity and Access Management: Implement and manage Single Sign-On (SSO), multi-factor authentication (MFA), and security protocols to ensure secure access to corporate resources.
5. Migration and Upgrades: Plan and execute migrations from on-premises environments to Office 365, as well as upgrades and patches for Office 365 applications and Active Directory services.
6. Collaboration Solutions: Configure and optimize collaboration solutions within Office 365, including SharePoint document libraries, Teams channels, and shared calendars.
7. Data Management: Manage data retention, backup, and recovery strategies for Office 365 applications and Active Directory databases.
8. Security and Compliance: Enforce security best practices and compliance requirements within Office 365 and Active Directory, including data loss prevention (DLP) and audit log reviews.
9. Documentation: Maintain accurate and up-to-date documentation for configurations, procedures, and troubleshooting steps related to Office 365 and Active Directory.
10. Project Collaboration: Collaborate with cross-functional teams on IT projects related to technology integration, system upgrades, and process enhancements.

Qualifications:

1. Education: Bachelor's degree in Computer Science, Information Technology, or related field preferred. Relevant certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert, or CompTIA A+ are a plus.
2. Experience: Minimum of (X) years of experience working with Office 365 and Active Directory in an enterprise environment.
3. Technical Expertise: Proficient in Office 365 administration, including Exchange Online, SharePoint Online, Teams, and OneDrive for Business. Strong understanding of Active Directory management, GPOs, and security protocols.
4. Problem-Solving: Excellent troubleshooting skills to diagnose and resolve complex technical issues efficiently.
5. Communication: Effective verbal and written communication skills to interact with both technical and non-technical stakeholders.
6. Team Player: Collaborative attitude with the ability to work within cross-functional teams and mentor junior team members.
7. Time Management: Strong organizational skills to manage multiple tasks and prioritize effectively.
8. Adaptability: Able to adapt to changing technology landscapes and learn new tools and techniques.