It Specialist Mobile Device Support Jobs

Inventory management, experience managing the entire lifecycle of corporate owned devices: deployment, configuration, repurposing and proper decommissioning

Experience with Google Workspace, Zoom, O365, MDM, Access provisioning and management

Configurations and management of MDM tools/devices to assure proper security protocols are being met

Experience in a Remote-first IT environment

Provide IT Support Services for Fabric employees with technical issues via remote tools and ITSM solutions (Jira)

Document ticket resolution and write procedures for the Service Desk knowledge base

2+ years of experience in a technical support role.

Experience with Windows 10, Mac OS, iOS, Android

Knowledge of hardware of PCs, mobile computing, and peripherals.

Hybrid Toronto, once a week in the office

Hours 9 am-5 pm. No on-call

Maintaining and monitoring O365, Azure Intune, AutoPilot, and general IT environment.

Time Management: Strong organizational skills to manage multiple tasks and prioritize effectively.

Data Management: Manage data retention, backup, and recovery strategies for Office 365 applications and Active Directory databases.

Problem-Solving: Excellent troubleshooting skills to diagnose and resolve complex technical issues efficiently.

Communication: Effective verbal and written communication skills to interact with both technical and non-technical stakeholders.

Team Player: Collaborative attitude with the ability to work within cross-functional teams and mentor junior team members.

Adaptability: Able to adapt to changing technology landscapes and learn new tools and techniques.

Self-Management - A strong self-starter with work ethic and discipline to provide timely deliverables without reminders from leadership, staff or customers.

Minimum 5 years PC usage experience and advanced skills levels with, MS Word, Excel, Powerpoint, Outlook , Active Directory

Manage computing hardware systems deployment and return process

Manage IT Asset Tracking for hardware

Utilize IT Case Ticket System to manage all inbound customer requests

Strong troubleshooting skills 3+ years

Advanced understanding of Remote Control/Management tools

Provide follow-up and follow-through support of reported incidents through our IT service management set of processes and tools

Provide PC asset management duties to maintain equipment through its lifecycle.

SCCM\Intune\Microsoft Endpoint Management configuration and administration exposure

Ability to follow critical processes for incident, problem, and change management.

Deliver a high level of customer support for IT services resulting in a positive user experience.

Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.

Two plus years of experience in providing technical support and troubleshooting hardware and software issues preferred.

Strong knowledge of computer systems, hardware, software applications, and network fundamentals.

Medical and dental coverage; firm contributions to HSA

Short and long-term disability plan; life insurance coverage

Paid time off, plus nine paid holidays per calendar year

Work Experience / Education / Certifications

Prepare and maintain all department documentation, including inventory and asset management

RDC & ODC Warehouse Management

Customer Satisfaction: Provide outstanding services and support to our customers to ensure a joyful experience every time. Measurement: 100%

Incident tickets: All Cherwell ticket must be acknowledged and resolved within the set SLA Measurement: 95%

Resolve and document computer problems, provide feedback to customers, and enhance customer knowledge according to established procedures

Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio and video conferencing

Manage inventory for hardware and software

Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware

Build and deploy laptops and desktops using standard deployment tools (JAMF, LANDesk, DeployStudio, Deep Freeze)

Create accounts for new hires • Deploy and support software to end-users

Respond to support requests in the IT Helpdesk both in person and via a ticketing system

Manage Jira Service Management IT ticketing system and identify improvement opportunities

Manage and effectively provide automation for endpoint management (JAMF)

Maintain and update knowledge base articles to help users self serve

Manage Hardware and Software asset inventories

3-5+ years of relevant experience

Experience configuring and troubleshooting Windows and macOS devices

Should have Good Knowledge/ Experience in Mobile testing/Drive Testing/Device Testing/ Field Testing

Good knowledge/Experience in windows Android mobile.

Experience Level : 4 - 10 Years

Knowledge on QXDM, QPST QCAT tool, Mediatek, Spreadtrum or QUALCOMM chipset will be an added Advantage.

Should have knowledge on 2G, 3G, 4G Architecture, 2g ,3g channels

Should have Knowledge of LTE and LTE-A technologies and concepts (IMS, VoLTE, VoWiFi, CSFB, SRVCC, Carrier Aggregation).

·Effective time management and multitasking skills

·Knowledge of IT management software tools.

·Post-secondary education in computer technology or an acceptable combination of education and relevant experience.

·Exceptional multi-tasking abilities and prioritization skills.

·Do you have experience working and have advanced operating knowledge of IT hardware/equipment installation, testing and support?

·Excellent written and verbal communication skills

2 years+ of technical experience in the configuration, maintenance of user management and support.

1Password / password management experience.

Excellent time management skills and ability to make decisions quickly.

RQ Point of Sale User management.

Experience with various Android / Surface Tablets.

Excellent verbal and written communication skills.

Experience with remote support (e.g., helpdesk/service desk, PC, desk side, phone).

Apply diagnostic utilities and access software updates, drivers, knowledge bases, and frequently asked questions to aid in troubleshooting.

Collaborate with teammates for maintaining a current knowledge base of best practices, issue resolutions.

4+ years experience in a Tier 2 desk support position.

Experience with desktop and server operating systems and back-end server support (e.g., setting up email accounts).

Experience managing service tickets from call to resolution in ITSM ticketing tools.

Experience with remote support (e.g., helpdesk/service desk, PC, desk side, phone).

Apply diagnostic utilities and access software updates, drivers, knowledge bases, and frequently asked questions to aid in troubleshooting.

Collaborate with teammates for maintaining a current knowledge base of best practices, issue resolutions.

4+ years experience in a Tier 2 desk support position.

Experience with desktop and server operating systems and back-end server support (e.g., setting up email accounts).

Experience managing service tickets from call to resolution in ITSM ticketing tools.

Provide governance for an external managed services L1 support provider regarding computer onboarding, offboarding and asset management duties.

Minimum 5 years experience within IT support with history of growing responsibilities

Support L1 managed services team and L2 team with support tickets escalations and proper routing.

Assist remote staff with technical questions and IT systems issues.

Experience mentoring junior IT Support Staff

Experience with desktop operating systems including Windows +& Mac OS.

Experience with remote User Support and Remote access technologies

Possess basic Network knowledge and troubleshooting skills

Providing onsite technical support for the New Jersey office and remote support for other office locations

Experience with a help desk system and understanding the escalation process

Demonstrate excellent communication skills, written and verbal

Able to work flexible hours and attend occasional remote meetings in European time zone

Server administration experience, including but not limited to Active Directory account management

Deliver a stellar remote end-user and systems support experience

Queue and case management in ServiceNow

Comprehensive health benefits including vision, dental, disability, life insurance, and more with immediate coverage

2 years minimum experience providing end-user support

Strong troubleshooting and problem-solving skills

Provide remote support to employees for all computer and IT-related issues

Manage and maintain MDM for Mac, Windows, Android, and IOS devices

Manage and maintain LDAP/Azure Active Directory

Own and manage licenses and Saas accounts for various software applications, including Slack, Gmail, Office 365, 1password, Height, Notion, etc

Manage and maintain hardware (current and past employees). Keep stock, ship and receive company hardware, etc

Proven experience as an IT Support Specialist or similar role

· Experience in administering windows servers, virtual environments, layered networks, using various management tools.

· Minimum of 5 years of professional experience in the IT field.

· Experience in administering a Microsoft 365 environment, that utilizes Exchange, SharePoint, and Teams.

Accommodation for applicants with disabilities will be made during the recruitment process when requested.

Paid time off / vacation

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