It Support Specialist Jobs

Do you enjoy providing end-to-end support across multiple product suites?

Would you enjoy creating solutions and making an impact?

Who we are

Bally's Interactive is the digital arm of one of the world's leading entertainment providers, with tens of millions of players across the globe and an unmatched ecosystem of products spanning across the sports betting, iGaming and free-to-play.

Our brands and sites include market movers and shakers like Jackpotjoy, Bally Bet, Vera&John, Virgin Casino and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.

Well, what about the team?

The Interactive IT department forms part of the wider Technology division at Bally's Interactive. It comprises multiple business areas such as Enterprise IT, Service Delivery, Production Engineering, Data Operations, CyberSecurity, and IT Governance. Our IT teams handle requests from across the world, such as onboarding employees to maximise their work productivity and collaboration needs, implementing and operating infrastructure solutions for our gambling platforms, and overseeing organisation-wide security processes, ensuring good governance throughout.

We pride ourselves in being a high-performing team, quick to adapt, keen to learn about new technologies, all with a strong sense of community and effective teamwork.

So, what will you be doing?

• Recording, monitoring, updating and responding to support requests in a timely manner
• Overseeing and maintaining AV and video conferencing systems
• Supporting Windows 10 and Mac OS devices, connected to the corporate network
• Maintaining records of hardware inventory and managing device life cycle
• Owning each call to completion or by reassigning it to other areas of the department
• Providing onsite technical support for the New Jersey office and remote support for other office locations
• Assisting end users with issues related to Microsoft 365 services including Teams and Exchange

And what are we looking for?

• Experience with remote User Support and Remote access technologies
• Experience with a help desk system and understanding the escalation process
• Able to work flexible hours and attend occasional remote meetings in European time zone
• Possess basic Network knowledge and troubleshooting skills
• Able to complete tasks with minimal supervision
• Demonstrate excellent communication skills, written and verbal

This is what you'll get

Different benefits packages are tailored to fit each location, but here's a taste of what may be on offer

• Home office allowance
• Volunteering days
• Annual leave
• Annual bonus
• Company share scheme
• Health insurance
• RRSP matching plan

Flexible Working

At Bally's Interactive, we believe in the power of collaboration and working together in a shared space, as well as the benefits of working from home. We champion hybrid working wherever we can, offering a flexible blend of working in the office 3 days a week and 2 days from home. Due to the nature of this role, you may be expected to work 5 days in the office when required.

DNA / Values

At Bally's Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!

We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally's we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.

Equal Opportunities

At Bally's Interactive, we are committed to promoting equal opportunities in employment and working conditions.

Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work.

We believe passionately that employing a diverse workforce is central to our success, this is our superpower.

We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.