It Support Specialist (3-Month Contract)

At BioRender, our mission is to accelerate the world’s ability to learn, discover and communicate science. We are passionate about democratizing science communication in order to accelerate scientific discovery and understanding. We're looking for amazing people to help create the world’s go-to-place and platform where science is communicated. Come join us!

At BioRender, our mission is to accelerate the world’s ability to learn, discover and communicate science. We are passionate about democratizing science communication in order to accelerate scientific discovery and understanding. We're looking for amazing people to help create the world’s go-to-place and platform where science is communicated. Come join us!

We're hiring an IT Support Specialist to assist with the hardware and software onboarding of new employees. You'll help create IT onboarding documentation and respond to day-to-day user troubleshooting requests.

Please note this role requires in-person attendance in the Toronto office (49 Spadina Avenue) for a minimum of 3 days per week.

Our ideal fit

• User-focused, detail and process-oriented
• Technology savvy and understanding of fundamental IT concepts
• Has significant success in supporting customers
• Eager to learn and follow industry best practices

What you’ll be doing

• Assist in building and maintaining a scalable IT infrastructure (eg. switching integrations from individual dependencies to a service account, implementation of new software)
• Unblock users by resolving technical issues
• Analyze and fill in gaps in IT documentation
• Complete on/off-boarding of employees accurately and on time

What you will bring to the table

• Must be eligible to work in Canada
• Ability to explain technical concepts in simple terms
• Understanding of the following concepts: MDM, IdP, Directory Services
• Basic knowledge of standard networking technologies (DNS, DHCP, VLAN)
• Previous Saas startup experience preferred
• Solid knowledge of macOS and Windows, ability to troubleshoot common issues
• College IT diploma + 1 year of experience or 3-4 years of experience in the field
• Creative problem solving
• Nice to have: hands-on experience with MDM, G Suite, network equipment

Why join us?

• We are mission-driven, and work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery: BioRender figures have appeared in more than 16,000 publications!
• We're proud that half of our team members are women (including those in leadership positions), and 65% of our team are BIPOC! BioRender is an equal opportunity employer, and an inclusive hiring process and work environment is a part of our DNA
• It’s a product that users love! We have a world-class NPS and a community of loyal fans. Check out our Testimonials page to see what our customers are saying about us: https://biorender.com/testimonials/
• We’re remote-first and have team members across Canada and the United States. A physical office in Toronto is available, but you have the flexibility to work from anywhere.
• We are committed to building a warm, inclusive, and diverse environment. Check out how we make sure our employees come first.
• We are profitable, funded solely by user growth, and growing more than 200% YoY with users in 200+ countries.
• We’re backed by top investors, accelerators, and some of the most successful life science entrepreneurs and philanthropists in the world including Y Combinator, Malala Fund founders, and Fifty Years VC.

You can also read more about the BioRender interview process and FAQs here: https://biorender.notion.site/BioRender-Candidate-Resources-8255c155797f442a950720a33b4764d5