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It Platform Support Specialist (Independent Contractor)
Company | Autism Ontario |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-10-12 |
Posted at | 7 months ago |
Full-Time, Contract
- Navigating and troubleshooting CRM’s such as MS Dynamics and Salesforce.
- Navigating and troubleshooting online web development platforms such as WordPress, Shopify, etc.
- Assist with the delivery of platform program curricula evaluation and end user evaluation.
- In conjunction with the IT and Systems Director and any external vendors, oversee all elements and functions of Autism Ontario’s IT platforms.
- Work with members of the IT/Development team and vendors to resolve platform related issues.
- Assist with identifying the root cause of platform and related problems; manages and resolves issues in a constantly changing environment.
- Participate in user acceptance testing to ensure completed technology change requests match the vision of the organization.
- Web platform support: answer support client calls, emails, or online chat regarding website troubleshooting, site updates, plugin updates, server or hosting issues, email creation, etc.
- Minimum 5 years of experience.
- Fluency in written and oral English is required.
- Demonstrated ability to use data to identify opportunities and engage in data driven
- An equivalent combination of education and work experience may be considered.
- Excellent verbal and written communication skills and team player.
- Degree or Diploma in IT, technology, software application development or relevant field.
- Experience with Five9 and C3X is an asset.
- Strong understanding of Microsoft 365, including Azure AD, Dynamics, SharePoint and Teams.
- Displays ability to navigate through complex relationships, information
- Up to date vulnerable sector check
- Proven, strong problem-solving and conflict resolution skills.
- Strong work ethic, integrity, and accountability with an excellent attendance record.
- Self-directed, courageous, and highly motivated.
- Demonstrated analytical, organizational, and conceptual skills.
- Proof of vaccination or proof of exemption
- Reliable and flexible individual to work as part of a diverse team.
- Demonstrated commitment to principles of social justice, diversity, equity, inclusion, and cultural competence.
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