Platform Support Engineering Jobs

Requisition ID: 178038

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

We are looking for an experienced Platform Support Engineer to join our Authentication Services team to help us support, deploy, enhance, and develop one of the largest Identity and Access Management (IAM) services in Canada.

The ideal candidate is passionate about supporting and enhancing complex, highly available, and highly scalable enterprise systems. They should have a keen interest in authentication and security, a strong platform-support mindset, and must thrive in a fast-moving environment.

As a member of this highly talented and interactive team, you will get the opportunity not only to grow and learn from experts in security and IAM domains, but also to mentor growing engineers and to enhance your leadership skills.

What will you do?

• Participate in requirements gathering, analysis, implementation, testing, production handover, and production support
• Support, maintain, and enhance CI/CD pipelines
• Lead root cause analysis to in-scope systems, identify improvements, and drive to implementation
• Automate via scripting (Unix shell, Python, Perl)
• Interface with Scotiabank infrastructure teams to maintain and support infrastructure and services under management
• Work with RDBMSs such as Oracle and MySQL
• Develop operational plans, processes, and procedures to improve service delivery and resiliency
• Support enterprise-wide services including authentication, provisioning, federation, and directory platforms
• Work collectively within a dynamic team to actively participate and lead configurations and support of the IAM solution deployment in accordance with designs
• Support production deployments and handle escalations during the day — as well as during off-hours
• Develop software following sound software-engineering principles within an agile (Scrum) process
• Work with Configuration Management tools such as Ansible, Chef, and Puppet
• Lead by example and mentor growing developers in the team

What do you need to succeed?

Must-have

• 3+ years of hands-on experience with customer-facing Java applications deployed on-prem under Linux application servers and web servers
• Experience working on infrastructure-centric platforms and advanced working knowledge of the server and network configurations both for deployment and at run-time
• Understanding of network topologies and common network protocols and services (e.g., TCP/IP, DNS, HTTP(S), SSH)
• 3+ years of hands-on experience supporting authentication and authorization platforms (preferably on the Auth0 IAM SaaS)
• RDBMS knowledge (e.g., Oracle), including SQL
• Knowledge of Continuous Integration and Continuous Delivery (CI/CD) pipelines (e.g., Jira, Jenkins, Gradle, Bitbucket, Artifactory)
• Must possess excellent verbal and written communication skills, as well as strong problem-solving skills coupled with the ability to collaborate with and lead teams toward resolution
• 3+ years of experience in developing and supporting large, complex, highly available enterprise systems

Nice-to-have

• Some familiarity with front-end technologies (e.g., HTML, CSS, JavaScript, and popular JS frameworks)
• RDBMS skills (especially Oracle 19)
• Experience with cloud and container technologies (e.g., Docker, Kubernetes, GCP) as we aim to build self-serve products on a cloud platform
• Familiarity with customer facing applications deployed as containers on public clouds such as Microsoft Azure

What's in it for you?

• Dress codes don't apply here: being comfortable does
• Our work from home social channel offers weekly virtual yoga, social events, learning opportunities, and contests to share current experiences & promote wellbeing in our new remote environment
• Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
• A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental benefits that start from day one and much more
• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
• We provide you with the tools and technology needed to create meaningful customer experiences
• We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success
• We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole

Work conditions: Hybrid

Some of our perks & onsite offerings will be offline as we continue to monitor federal and provincial regulations around COVID-19

#scotiaengineering

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.