It Support Specialist Jobs

As the IT Support Specialist (Workplace Technology Specialist) , you are the first point of contact for our clients as well as within our company. You will provide technical support to our staff as well as our clients through the direction of the Workplace Technology Team Lead. Working with other team members, you will be responsible for ensuring that technical incidents and requests for service are logged and assigned accurately. You will have the ability to provide elite customer service with a focus on recognizing potential problems and taking preventative action.
What You Would Be Responsible For
Follow established company Workplace Technology procedures for IT support and update/follow ticket procedures ensuring achievement of established KPI's and SLA's
Action daily checklists, respond to alerts and resolve issues
Prioritize outstanding issues and manage user expectations
Escalate problem issues accurately, proactively and in a timely and manner, making recommendations as necessary while using established guidelines
Identify, recommend, and implement enhancements to processes and procedures
Following provided industry best-practice guides for building, deploying, servicing, and supporting workstation hardware, software, mobile devices, phones, and peripherals
Active directory administration, including managing users, devices, and group policies
Office 365 and Azure administration, including managing users, groups, distribution lists and Teams features
Perform remote desktop support for client, corporate and home office employees
Assist with the procurement and fulfillment of all necessary IT goods and services for Resolute and their clients
Generate new or revised purchase orders from an approved purchase request, verifying vendor product information, shipping information, delivery dates, budget codes, taxes, and other related information
Analyze purchase and offer proposals and negotiate accordingly
Leverage alternate suppliers for competitive sourcing, inventory shortages, and logistics pricing
Contract negotiations to reduce purchasing costs and shipping fees
Monitoring the performance of suppliers and serve as a resource to resolve common issues and problems
Assist in asset management procedures as required (life cycle management)
Support other Resolute team members with knowledge sharing, brainstorming, collaboration, etc. as requested or required
Able to provide on call support as required
Perform other related duties as assigned
What You Bring To The Table
Technical College diploma or equivalent experience and training
2 years progressive experience in IT Support positions
Experience installing and maintaining personal computers and servers and related hardware, software, printer, and networks
Experience working providing PC/Mac support and/or in a Helpdesk environment
Experience In The Following Product Areas And Functions
Windows 10, Microsoft Outlook, and Microsoft Office
Familiarity with Office 365 administration
Automated software distribution tools such as SCCM and SpecOps
Experience with various remote takeover tools and technologies
Strong troubleshooting ability with the ability to communicate with other technical groups within the IT department
Solid understanding of networking concepts, with the ability to troubleshoot basic connectivity between devices such as switch, routers, and firewalls.
Familiar with DNS, DHCP, TCP/IP, etc.
The ability to execute processes closely and accurately as well as procedures and checklists
Familiar with all ITIL processes
Citrix workspace administration and support considered an asset
Certifications such as MCSE, Network+, A+, CCNA, RHCP a definite asset
Microsoft Azure experience considered an asset
Some experience with Apple hardware and software products considered an asset
Must be self motivated
Ability to effectively manage time and have solid decision making and organization skills
Ability to manage deadlines and work under pressure
Ability to deal effectively with coworkers and professional staff
Strong Verbal And Written Communication Skills Are Essential
Ability to speak and understand the French language fluently is an asset
Must have an ability to work independently as well as on a team
Must have a strong service ethic
What RTS Gives Back To You
A collaborative and creative work environment that truly values and cares about their employees as people
Bonus Program
Comprehensive benefits package
Training and education opportunities
A fun and inclusive team building environment
If you have any questions, please contact us! We are not able to hire (or sponsor) out-of-country applicants that do not have a current Permanent Resident Status or Work Visa.
Other similar names for this role include: Workplace Technology Specialist, IT Support Specialist, Service Centre Specialist, Helpdesk Specialist, Desktop Support, and more.
Job Types: Full-time, Permanent
Benefits
Casual dress
Company events
Dental care
Extended health care
Flexible schedule
Paid time off
Vision care
Wellness program
Work from home
Schedule
8 hour shift
Monday to Friday
Supplemental Pay Types
Bonus pay
Ability To Commute/relocate
Winnipeg, MB R3B 1B3: reliably commute or plan to relocate before starting work (preferred)
Experience
IT support: 2 years (preferred)
Language
French (preferred)
Work Location: In person