Technology Support Specialist (1 Year Contract)

Description
This is about you. Your attitude, passion, and potential. When you join our corporate office team, you can expect to be a part of something big. Whether in Finance, Marketing, Payroll, IT or Design, you will find yourself working alongside the industry’s best talent. As individuals, we are ambitious and driven, curious and engaged. Together, we are a high-performing team committed to each other’s development and growth, and the success of over 47 Restaurant locations throughout North America.
What does this mean for you? It means if you're looking for a place to meet your potential, we'd like to meet you. Your journey starts here.
The Support Specialist is the first point of contact for support for all our partners, including restaurant operations teams and corporate office. The selected candidate will be assisting end users and troubleshooting company-supported systems and hardware with a focus on delivering genuine warmth and care while delivering timely resolutions.
Responsibilities
(Other duties may be assigned as required)

• Ensure timely recording, tracking, escalation and resolution of end-user technical problems and requirements received via telephone, e-mail, or support ticket
• Provide preliminary triage and support for all technology systems and coordination of non-technology support issues with other departments
• Work with senior technology team members on ticket escalation as required
• Record all calls in the Technology Ticket Management System as per escalation procedures and priority settings and assign to appropriate Technology staff member where necessary
• Track hardware and software inventory
• Assist in documenting and communicating user/technical service policies for products supported by the Support Team
• Support outside normal business hours as part of on call rotation for evenings, weekends and stat holidays
• Develop reference and training materials and provide end-user training

Requirements

• Highly organized, detailed and multi-task oriented, with the ability to balance priorities in a fast-paced, team-oriented environment
• Solid problem solving and troubleshooting skills coupled with a desire to learn
• Previous restaurant/hospitality experience a major asset
• Experience with Micros RES or Simphony POS platforms an asset
• Competence in the Microsoft Ecosystem (O365 including SharePoint, Teams, Azure, Server and Desktop OS) an asset
• Familiarity with the Cisco Meraki platform an asset.
• Excellent written and verbal communications skills
• Knowledge of Apple OS X and iOS devices an asset
• This role is Toronto based/hybrid role and will include on-site support for all GTA restaurant locations.
• Ability to work flexible, extended hours, as required
• No previous technical experience required, but an interest in technology is important.
• Exceptional customer service skills with an ability to deliver genuine warmth and care while interacting in a professional and friendly manner with end users at all levels within the organization.

Competencies

• You approach life with fearless determination & a sense of fun.
• You are passionate about quality and professionalism.
• You value honesty and humility. You have integrity and do what you say.
• You contribute to a strong culture and are committed to the team.
• You are a networker and create strong relationships internally and externally.
• You are creative, risk-taking, visionary and cutting edge. You choose to lead.

Benefits

• Recruiting & Referral bonus programs
• Pursue personal and professional development, through a Coaching Partnership. Being paired with a coach will give you ongoing support and feedback so that you are able to pursue your life goals.
• Enjoy 50% off Food & Beverages at any JOEY Restaurant, LOCAL Public Eatery, Saltlik Steakhouse or Earls Restaurant location
• Industry partner incentives
• Ongoing Leadership Development Courses
• Tuition & Education and Professional Accreditation subsidies
• Extended Health, Dental, Life Insurance, Long Term Disability, AD&D, Critical Illness coverage
• Mental and Physical health support plans

About JOEY Restaurant Group
The JOEY Restaurant Group is a multi-concept organization known for its high-performance coaching culture. Through industry leading education and development programs they pave the way for future ready leaders. Through a focus on people development, the majority of their leaders have been promoted from within, many have been with the company since the beginning. The JOEY Restaurant Group is all about opportunity, and their ongoing success is attributable to our exceptional, team-oriented, and performance-driven partners (employees) who are in the game of constantly mastering their skill set. The multi-concept Restaurant Group has been voted as a Great Place to Work for over 13 consecutive years and has been awarded the International Prism Award by the International Coaching Federation. These awards are a testament to their commitment to creating an environment where people are inspired to learn, grow, and discover their full potential.
JOEY Restaurant Group is an Equal Employment Opportunity Employer.
JOEY Restaurants provides reasonable accommodations to qualified applicants and employees, including due to disabilities, medical conditions, and religious beliefs and practices.