Business Technology Support Specialist (Contract)

Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.

What's it like working as a Business Technology Support Specialist at Questrade?

Reporting to the Business Technology Support Team Lead, the Business Technology Analyst is part of a team responsible for Questrade’s multi business line platforms. The Analyst provides expert support to Trading, Back Office & Compliance departments. Responsibilities include administering and leading the change management process, providing timely updates via regular meetings and electronic reports, participating in Change and Incident Management processes, and championing varios IT risk analysis and assessments.

The successful incumbent is able to effectively merge governance and service management with technological knowledge and skills obtained through years of relevant industry experience.

Need more details? Keep reading…

In this role, responsibilities include but are not limited to:

• Strong interpersonal and collaborative problem-solving skills
• Champion the Change Management process, encompassing all changes in Questrade’s Technology Group
• Ability to assess, prioritize and track remediation activities of issues from start to finish.
• Motivated self-starter
• Participate in Quality Assurance and User Acceptance Testing for upgrades and new releases
• Ability to work across multiple silos within the organization, manage relationships with senior stakeholders to successful outcomes and an ability to address complex situations into actionable plans.
• Experience in various IT risk analysis and assessments
• Investigate and triage tickets through Jira Service Management
• Work with the business and vendors to escalate and communicate end user issues
• Ability to earn trust, maintain positive and professional relationships, and strengthen our culture of inclusion
• Results and solutions oriented
• Complete detailed and accurate Incident Reports for outages affecting production systems
• Provide timely updates via regular meetings and electronic reports. Participate in discussions as subject matter expert on Change & Incident Management processes
• Strong analytical and problem-solving skills

So are YOU our next Business Technology Support Specialist? You are if you…

• Strong communications skills both verbal and written for a client facing role proven team player
• 3 plus years of production support experience, preferable in the capital markets industry or lending
• Experience in IT Audit/Assurance and SOC control testing, either as part of internal or external audit
• Having a growth mindset with eagerness to learn new systems, processes and technologies.
• Experience and knowledge of IT Governance, Risk and Compliance processes and tools.
• Experience in a QA role working with scripts and acceptance testing
• Knowledge of Mortgage and Banking Business Processes
• Experience in developing, implementing, and managing new IT governance processes.
• Experience with Software Development Life Cycle
• Technical support experience
• Experience with Incident management
• Experience with Change Management
• Ability to work on a flexible time schedule outside of normal working hours. Willingness to start early or stay late, as required
• Working knowledge of both Windows and Linux operating systems

Additional Kudos If You…

• Knowledge of trading (equities and options)
• Knowledge of online brokerage operations

Sounds like you? Click below to apply!

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

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