Operations Manager (12 Months+ Contract Role)

We are looking for an experienced Operations Manager to lead the daily operation of the client's downtown Toronto Executive search firm, in addition to management of special projects that support the growth, efficiency, and success of our business. This is a 12-month contract position with the possibility of an extension. There is potential for role to be performed in a part-time capacity depending on the candidate's preference. The company offers a hybrid work environment (3 days per week at the downtown office).

This is a critical operational role responsible for overseeing payroll/commissions administration, A/R and A/P administration, employee hiring and onboarding, company policy implementation and compliance, IT systems management/support, vendor performance, and corporate event management. You will also have significant exposure to our senior leadership team, providing project support as required. The Office Administrator reports directly to this role.

We require someone who thrives in a fast-paced environment and who is comfortable taking initiative and being resourceful. This role will require you to build strong relationships with stakeholders in the organization, wear multiple hats, and ensure the smooth operation of the business overall.

Key Responsibilities

• Ensure employee compliance with all operational policies and IT systems
• Collaborate with 3rd party provider to ensure accuracy of corporate payroll and commission payouts
• Manage operations budget and authorize invoices as required
• Provide coaching, guidance and constructive feedback to direct report
• Generate various weekly/monthly reports
• Organize corporate events to promote a positive work culture and build strong relationships between employees
• Source and manage vendor relationships and assess performance of their products/services
• Address any issues related to Recruiting systems/applications (i.e. JobAdder,) including setup of new users and troubleshooting support
• Manage daily operations within our recruitment agency including overseeing HR activities related to compliance, policies, Health & Safety, and employee relations/inquiries.
• Hire and onboard recruitment and office professionals, including conducting all pre-employment hiring requirements
• Completion of a variety of projects related to HR, Operations and Policy/Program development

Key Qualifications

• Exceptional organizational skills with the ability to manage multiple stakeholders and priorities, balancing short and long-term needs
• Completion of post-secondary education in a related field or equivalent work experience
• Pays acute attention to detail and strives for quality
• 5 years of experience in a similar role, preferably within the Staffing or Real Estate industry.
• Exceptional project management, and organizational skills
• Experience within the professional services industry would be an asset
• A self-starter by nature, a quick learner who is resourceful and results-oriented
• Tech-savvy with the ability to pick up new technologies quickly. Proficient with Microsoft Office including intermediate Excel skills
• Possesses a balanced strategic and tactical approach but is hands-on by nature
• Past experience or education in HR is an advantage
• Strong communication skills, both verbal and written, with an understanding of how to tailor communication for different audiences
• Builds solid relationships with colleagues and is a strong collaborator