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Senior Associate, Deposit And Payment Operations (Contract)
Company | BMO |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-10-13 |
Posted at | 8 months ago |
- Please note that this is a 6 month contract.
- Analyzes data and information to provide insights and recommendations.
- Organization skills - Good.
- PC skills (MS Word, Excel, PowerPoint) – Good.
- Checks and reconciles information and documentation to ensure accuracy and completeness.
- Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
- Prioritization skills – Good.
- Gathers and formats data into regular and ad-hoc reports, and dashboards.
- Verbal & written communication skills - Good.
- Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.
- Organizes work information to ensure accuracy and completeness.
- Collaboration & team skills - Good.
- Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
- Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
- Analytical and problem solving skills - Good.
- May perform quality control and training.
- Follows documented policies and procedures to execute day to day transactions, activities, processes and ensures all Service Level Agreements(SLAs) are met.
- Broader work or accountabilities may be assigned as needed. Qualifications:
- Analyzes issues and determines next steps.
- Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
- Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines.
- Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
- Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.
- Knowledge and experience using relevant systems and technology – Good.
- Specialized knowledge.
- Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.
- May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager.
- Knowledge and understanding of the business unit’s key products and services, processes and controls – Good.
- Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
- Knowledge of the risk and regulatory requirements of the business – Good.
- Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
- Ability to multi-task in a fast-paced environment.
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