Business Operations Contract Specialist, Scotiabank [Scotiabank]

Requisition ID: 179971

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the Scotia Digital's Digital Business Operations Office department in Toronto, Ontario ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are compliance with governing regulations, internal policies, and procedures.

Is this role right for you?

• Oversee the end-to-end contract process. Actively identify and provide recommendations / ideas for process improvements.
• Project support – You will work closely with Digital Business Operations team members and partners, leading a variety of projects and providing support as needed. Includes organizing lunch & learns for Hiring Managers.
• Supervise and manage large and complex administrative operations including obtaining approvals, consolidating, and tracking metrics. while simultaneously responding to inquiries in a timely manner.
• Possess leadership capabilities and behaviors, may have supervisory responsibilities coordinates the execution of assigned workstreams and projects for the team.
• Has accountability for the performance and results of the contract and hiring process, and provides reporting and updates to management accordingly.
• Work with Recruitment team and Hiring Managers to ensure timely updates of reports and dashboards.
• Assist the Manager of Contract Operations as well as the Senior Manager of Business Operations with delegation and duties and step in to support as needed.
• Champions a high-performance environment and contributes to an inclusive work environment.
• Report any process breakthrough and issues to higher management and provide valuable strategic resolutions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Take full responsibility for all inquiries, concerns, and complaints directed to him / her by resolving those matters within their discretion to the internal client's satisfaction or by referring to the appropriate source.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Relationship building/management – you will build and maintain great working relationships with Digital users, external vendors, and other stakeholders across Scotiabank.
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Assist hiring managers with Scotia Digital hiring approval process, and provide management with consolidated, annotated reporting of the hiring program's progress.
• Develop and maintain a thorough knowledge of the Digital Business Operations Office team's objectives, goals, and key milestones.
• Support the overall success of the team with various tasks and process contracts as needed.
• Maintain SharePoint pages and process documents.

Do you have the skills that will enable you to succeed in this role?

• Ability to quickly acquire a holistic view of the organization's operations, proactively perform process analysis to identify pain points and bottlenecks and put forward improvement recommendations to streamline operations.
• The ability to multi-task and adapt to new situations.
• Experience improving efficiency and productivity in an office.
• Confidence starting and taking over projects that you haven't necessarily had experience with before.
• Knowledge of PowerBI will be considered an asset.
• The ability to liaise with many different external and internal stakeholders and team members.
• Good interpersonal and communication skills, and exercise diplomacy and judgement, to effectively work with end users and other stakeholders from other areas of the bank.
• A friendly attitude with great communication skills.
• Ability to inject a high level of energy into your work.
• Great organizational skills and an attention to detail.
• Experience building up office culture through relationship building and creative problem solving.
• Strong knowledge of operations management and excel.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Dynamic Office - Fully equipped gym, showers, games room, bowling alley, micro market, free tea & coffee, universal washrooms, wellness rooms, and lots of space for team collaboration.
• Remote-friendly work environment will provide you with the flexibility to perform at your best.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.

Work arrangements: Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.