Business Analyst (6 Month Contract)

Join a Challenger
Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.
We are a big (and growing!) family. Overall we serve more than 370,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than 5 million members. Together we have over $100 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our EQ Bank platform ( eqbank.ca ) has been named the top Schedule I Bank in Canada on the Forbes World's Best Banks 2023, 2022, and 2021 lists.
The Work
The Business Analyst is responsible for supporting the development, maintenance, and enhancement of the Bank’s ServiceNow instance, including the triaging and management of reported system issues, collaboration with the business units and product owner(s) to manage and prioritize backlog items as well as gather and document user stories for system enhancements. The BA will assist in communication between the business and the ServiceNow Centre of Excellence, soliciting input and expertise from business subject matter experts and technology teams.
Reporting to the Manager, ServiceNow Centre of Excellence, the Business Analyst will support the entire software development life cycle as it pertains to ServiceNow, including intake, prioritization, requirements gathering, communications during development, testing, deployment, enhancement, and retirement. The BA will support the Centre of Excellence in working with all current and future stakeholder groups as well as implementation partners for ServiceNow initiatives. EQB is using the latest suite of Atlassian tools (JIRA, Confluence, and add-ons) for capturing epics, user stories, flows, technical design documents, testing, and sprint-based execution.
The Core Parts Of Your Role Would Be To

• Support facilitation of workshops to document customer / user needs, process / system flows, and end to end requirements as detailed user stories
• Work with our internal partners as well as 3rd party vendors to bring all enhancements and issues to resolution which may include review sessions, co-ordinating the deployments to various environments, business user testing support and act as the business liaison for the vendor
• Work with ServiceNow developers and administrators by providing input into the test strategy, test scenarios, test data requirements and supporting user validation
• Communicate changes to the requirements effectively and on a timely basis to developers, project managers and other necessary stakeholders
• Follow prescribed change control procedures, making sure all changes are property documented, approved and communicated from initiation to design to testing to implementation
• Prepare training documentation as well as facilitate training sessions to business users
• Prepare requirements documentation which could include story maps, user stories and/or use cases, data mapping matrix and process flows
• Analyze and help prioritize reported issues as well as enhancement requests submitted by the EQB business users.

Let’s Talk About You

• Post-Secondary education, preferably in the areas of Information Technology or Commerce/Business Administration
• Proficient user of all MS desktop tools
• Experience and familiarity with term deposits and lending businesses
• Good knowledge of Software Development Life Cycle concepts and best practices for the waterfall and agile methodologies
• 1 or more years of experience in the field of Information Technology
• Experience preparing story maps and user stories and preparing data mapping documentation

Additional Nice To Have Skills

• Experience with ServiceNow and its various interfaces, data models, and development methodologies
• Knowledge of JIRA + Confluence + Zephyr

What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy, personal days and even a moving day
🖥 Virtual events to connect with your fellow colleagues
🎓 Annual professional development allowance and a comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 351 King Street East, Toronto, ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We can’t wait to get to know you!