It Support Specialist Jobs

Mahoney | CPAs and Advisors is a highly recognized, award-winning public accounting firm in Saint Paul committed to a culture of teamwork, excellence, and flexibility.
We are seeking a service-oriented IT Support Specialist to be the first point of contact for our Mahoney colleagues. This will start as an on-site position. As you grow in your knowledge and understanding of our systems, and strengthen your connections with Mahoney colleagues, you will have the opportunity to work remotely one or two days per week.
Your Primary Responsibilities Will Initially Include
You and the IT Manager will be Mahoney's IT team of two, which provides you many opportunities.

• System Administration: Administer user accounts, security settings, and access permissions within accounting software and related systems. Ensure compliance with industry regulations and best practices for data privacy and confidentiality.
• IT Compliance and Regulatory Requirements: Stay informed about relevant accounting industry regulations and compliance requirements such as data privacy, financial reporting standards, and cybersecurity practices. Assist in implementing necessary policies, controls, and processes to maintain compliance.
• Help Desk Support: Respond to user inquiries and provide technical assistance through various channels. Troubleshoot hardware, software, and network issues related to accounting applications and industry-specific tools.
• User Training and Documentation: Develop and deliver training programs and materials. Create guides, and documentation to assist staff in effectively utilizing technology resources and adhering to internal processes.

Your skills and experiences may quickly expand this list as there are many opportunities for IT career growth at Mahoney.
Qualifications And Skills

• Strong knowledge of computer systems, hardware, software applications, and network fundamentals.
• Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.
• Associate degree (or equivalent or higher) in Information Technology, Computer Science, or a related field preferred. Two years of relevant experience may be substituted for a degree.
• Two plus years of experience in providing technical support and troubleshooting hardware and software issues preferred.

Benefits Include

• 401(k) and profit sharing
• Short and long-term disability plan; life insurance coverage
• Free on-site parking
• In-house fitness center
• Paid time off, plus nine paid holidays per calendar year
• Career training and development
• Medical and dental coverage; firm contributions to HSA

Our anticipated pay range is $23 - $30 per hour depending on education and applicable experience. However, some highly-skilled candidates may perform duties which qualify for an exempt pay rate above this range.
Mahoney does not accept resumes from third parties.
Job Posted by ApplicantPro