It Support Specialist Jobs

IT SUPPORT SPECIALIST

Reports to: Lead IT Support

Permanent – Full-Time

The IT Support Specialist ensures the smooth running of the IT team environment and our users, and is committed to providing exceptional IT service.

With the aim of improving the overall user experience and IT environment, the individual has a keen interest in the continuous improvement of IT services, procedures and related technologies.

Respons i bilities

• Escalate to next level as required;
• Manage Level 1 and 2 tickets (requests and incidents) from end to end;
• Work with users to assess and resolve technical issues, both remotely and on-site;
• Perform first-level system administrator tasks;
• Teams Rooms support;
• Manage user access to the Azure AD and Microsoft 365 administration portals;
• Perform all related tasks to ensure the smooth running of IT services.
• Collaborate with suppliers to resolve issues, as required;
• Configure and install workstations;
• Write technical documentation;

Experience And Qualifications

• Advanced knowledge of Windows operating systems;
• Strong experience in troubleshooting and troubleshooting various IT problems ;
• College diploma in IT or equivalent;
• A minimum of 3 years recent and relevant experience in troubleshooting various technologies and user experiences;
• Audio-visual experience an asset;
• Experience with video game equipment and environments (PC and game consoles );
• Bilingual French-English, both spoken and written.
• Knowledge of Android and iOS cell phones in an MDM context;
• Strong analytical skills;
• Networking skills (IP, VLAN, DHCP, DNS );
• Understanding of domains, user profiles and their operation (advanced level );
• Experience of working in a structured service team with an ITIL approach;
• Strong knowledge of the M365 suite;

Even better if you have

• Good communicator;
• Resourceful and able to take initiative in a dynamic environment;
• Enthusiastic and self-motivated;
• Ability to pay close attention to detail while dealing with a large flow of questions;
• Adaptability, flexibility and ability to multi-task in a fast-paced environment;
• Ability to present technical information clearly and simply to non-technical people.

Why join us?

• Access to Groupe RRSPs: we think about your future;
• Access to a telemedicine service for the family: to avoid a pleasant 24hours in the emergency room ;
• Bonus system: we recognize the work accomplished .
• Hybrid work: because we have adapted to the new reality;
• Flexible work schedule: because unexpected events are part of life when you are sick or need personal days;
• Access to Groupe insurance: To take care of yourself and your loved ones;

Come and create emotion with us!