People Helpdesk Support Jobs

Join The Team Redefining How The World Experiences Design.

Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where And How You Can Work

Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place. Whether your role needs you in the office, at home or a bit of both, we've created an environment that truly empowers you to thrive.

What You’d Be Doing In This Role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

What you'll be doing

• Drive operational excellence within the People Shared Services function by maintaining living and breathing standard operating procedures.
• Coordinate employee onboarding with various stakeholders to ensure new hires are set up for success.
• Provide support to our people programs across all our global regions.
• Liaise effectively and collaboratively with others to resolve employee queries.
• Identify and deliver continuous improvement initiatives
• Prepare and send reports and insights for content governance.
• Maintain our self-service knowledge base to keep information up to date and relevant for employees.
• Generate and analyze HR reporting, drawing useful insights and offering recommendations.
• Ensure the highest level of data accuracy and data integrity within our HR systems.
• Co-facilitate the governance with stakeholders, present the engagement metrics and offer recommendations for improvement
• Provide advice and support to our employees from pre-employment through to offboarding.

What We're Looking For

• Familiarity with managing an HRIS such as Workday.
• Customer focused and collaborative. Key to this role is the ability to listen, prioritise, and deliver accurate and speedy results.
• Experience working in an HR Shared Service function (HR Administration or HRIS Support) that caters to other regions such as APAC, the Americas & EMEA.
• Highly organized and able to prioritise work to deliver results and in a fast-paced environment.
• Able to confidently work with various stakeholders to get things done, and maintain employee confidentiality, and data integrity and security.
• Ability to learn new technologies, processes and approaches.
• Degree in Human Resources Management, Psychology, Economics or other relevant fields (desirable).
• Outstanding attention to detail, analytical and organisational skills.
• Brings energy, positivity and a proactive approach to work.
• Excellent communication skills (written, verbal and interpersonal).

About The Group

The People Operations Group

At the heart of what makes our people experience world-class and seamless are the strong executors that take pride in their craft and in delivering friction-free employee experiences. Across the entire employee lifecycle, from onboarding all the way to offboarding and everything in between, we fuel Canva's hypergrowth by delivering seamless, scalable, and delightful employee experiences.

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.

Here's a Taste Of What's On Offer

• Equity packages - we want our success to be yours too
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Inclusive parental leave policy that supports all parents & carers
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other Stuff To Know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

Please note that interviews are conducted virtually.