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Helpdesk Associate Jobs

Technical Helpdesk- Banking Jobs
By BeachHead At Toronto, Ontario, Canada
Oral and written communication skills
Accuracy and attention to detail
Ability to gather, clarify and apply information transmitted verbally
Senior Helpdesk Analyst Jobs
By IntelliPro At Canada
Experience with supporting multiple web based applications simultaneously.
Experience working with Microsoft Office suite of tools.
Experience in utilization of any of the following Help Desk software or equivalency:
Experience in user identity verification processes, and maintaining users IDs, passwords and accounts’ permission levels for business applications.
Receive and respond to inquiries related to applications supported by the Help Desk.
Advise inquirers of any resolution to an inquiry.
People Helpdesk Support Jobs
By Canva At Manila, Philippines
Degree in Human Resources Management, Psychology, Economics or other relevant fields (desirable).
Maintain our self-service knowledge base to keep information up to date and relevant for employees.
Generate and analyze HR reporting, drawing useful insights and offering recommendations.
Co-facilitate the governance with stakeholders, present the engagement metrics and offer recommendations for improvement
Outstanding attention to detail, analytical and organisational skills.
Excellent communication skills (written, verbal and interpersonal).
Helpdesk Jobs
By Robert Half At North York, Ontario, Canada
Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Microsoft Office 365 experience desired
3+ years of desktop support or other related experience
Knowledgeable when it comes to writing reports, business correspondence, user instructions, and procedure manuals
Solve computer problems, and implement appropriate action/solutions
Arrange hardware repairs with the appropriate vendors
Hr Helpdesk Manager Jobs
By Diamondpick At Calgary, Alberta, Canada
Looking for qualified HR Helpdesk Manager to join our team. Who will be responsible for leading our
are essential skills to perform well in this position.
• 3- 5 years proven work experience as a HR Service desk associate
• Hands on experience with help desk
• Excellent written and verbal communications skills
support team to provide excellent customer service and resolve all technical issues and queries .
Helpdesk Bilingue (1 An D’expérience)
By Astek Canada At Montreal, Quebec, Canada
Prise en charge des middlewares et des environnements applicatifs complexes.
Fournir un soutien spécialisé pour l'infrastructure de téléphonie.
Contribuer aux manuels de référence des utilisateurs finaux en documentant les processus pour améliorer l'efficacité des actions et transférer les connaissances
Aider à la formation et au transfert de connaissances ou de compétences spécialisées aux autres membres de l'équipe lorsque requis.
Assister les techniciens seniors avec une variété de tâches (commande, intégration, projets, gestion du flux de travail, etc.) selon les besoins.
1 an d'expérience dans le domaine d'expertise technique de l'utilisateur final, supportant les services, produits et solutions de l'utilisateur final.
Helpdesk Technician Jobs
By Da Vinci Networks At Toronto, Ontario, Canada
Minimum of 1-2 years experience working in a Helpdesk role (onsite or remote)
Manage software updates across all systems & devices
Help Manage backups and off-site data storage
Minimum of 1-2 years experience working in Customer Service role
Knowledge of Windows server technologies such as Microsoft Active Directory, MS SQL
Previous experience with cloud services such as Microsoft 365, Microsoft SharePoint, Microsoft Teams, Azure, Google Workspace, Amazon AWS
Helpdesk Analyst - Tangerine
By Tangerine At Toronto, Ontario, Canada
ITIL v3 processes, such as Incident, Request, Change, Problem and Knowledge Management
Help Desk and Problem Management tools or procedures
Resolving those incidents/service requests when able or escalate as required based on agreed timescales and knowledge
Evaluating and preparing FAQs and technical notes for the knowledge base and documentation of processes, procedures, and policies
You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)
Jr. Helpdesk Analyst Jobs
By Hamilton Health Sciences At Hamilton, Ontario, Canada
Follow approved incident, request, access, asset and security management processes
Sustain predictable and reliable call center (Help Line Calls) phone presence while providing a professional and pleasant support call experience.
Strong demonstrable analytical and troubleshooting skills.
No post-secondary work experience required. Suitable for new graduates.
Strong English verbal and written communication skills.
Provide first level support on helpdesk phones
Helpdesk Jobs
By INSPYR Solutions At Edmonton, Alberta, Canada
Intermediate ethernet network troubleshooting experience basic understanding of routing, TCP/IP,
network troubleshooting experience basic understanding of routing, TCP/IP,
Familiarity with Cisco command line interface and commands for troubleshooting network and switch issues.
commands for troubleshooting network and switch issues.
Helpdesk Analyst Jobs
By TEEMA At Toronto, Ontario, Canada
Technical support experience handling scheduling and technical service coordination responsibilities in a fast-paced environment
Knowledge of information technology concepts and terminology
Intermediate knowledge of Microsoft Office (Word, Excel, Outlook)
Receive and triage support requests
Assign work to technical staff and perform scheduling with clients
Handle associated technical documentation and administration
Junior Helpdesk Technician (Co-Op)
By Jones Healthcare Group At London, Ontario, Canada
Assist with asset monitoring and management of all Jones technology resources.
Experience working in a PC environment supporting Windows Operating Systems and Microsoft 365 Suite
Experience with Windows server environment and the accompanying enterprise applications, Active Directory, IIS, file servers, etc.
A safe, respectful, and inclusive environment
Competitive compensation and equitable people practices
Opportunities to grow and develop, alongside a supportive team

Are you looking for a job that will challenge you and help you grow? Join our team as a Helpdesk Associate and be part of a dynamic and fast-paced environment where you can make a difference! As a Helpdesk Associate, you will be the first point of contact for our customers and provide them with technical support and solutions. You will have the opportunity to work with cutting-edge technology and gain valuable experience in the IT industry.

Overview Helpdesk Associates provide technical support to customers and clients over the phone, email, or in person. They troubleshoot hardware and software problems, answer customer questions, and provide solutions to customer issues. Helpdesk Associates must be knowledgeable in a variety of computer systems and applications, and be able to communicate effectively with customers. Detailed Job Description Helpdesk Associates are responsible for providing technical support to customers and clients over the phone, email, or in person. They must be able to troubleshoot hardware and software problems, answer customer questions, and provide solutions to customer issues. Helpdesk Associates must be knowledgeable in a variety of computer systems and applications, and be able to communicate effectively with customers. They must also be able to document customer interactions and provide feedback to management. Job Skills Required
• Excellent customer service skills
• Knowledge of computer systems and applications
• Ability to troubleshoot hardware and software problems
• Ability to communicate effectively with customers
• Ability to document customer interactions
• Ability to provide feedback to management
Job Qualifications
• High school diploma or equivalent
• Previous experience in customer service or technical support
• Knowledge of computer systems and applications
• Ability to troubleshoot hardware and software problems
• Ability to communicate effectively with customers
Job Knowledge
• Knowledge of computer systems and applications
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
Job Experience
• Previous experience in customer service or technical support
• Previous experience in troubleshooting hardware and software problems
Job Responsibilities
• Provide technical support to customers and clients over the phone, email, or in person
• Troubleshoot hardware and software problems
• Answer customer questions
• Provide solutions to customer issues
• Document customer interactions
• Provide feedback to management