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Junior Specialist It Network
Company | Couche-Tard |
Address | Laval, Quebec, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-07-09 |
Posted at | 11 months ago |
JOIN OUR TEAM
- Departement: IT
- Place: Laval (4204 boul. Industriel)
- Type of Employment: Permanent
- Hybridmode: 3 days from the office and 2 days remotely
- Support users all over the world in solving network operation’s issues
- Proactive monitoring of network infrastructure
- Deliver high levels of customer service and ensure compliance with Service Level Agreements (SLAs)
- Document solutions into Knowledge Base articles to improve service delivery and quality
- Use of Remote support and desktop sharing technologies
- Be a part of 24/7 service
- Create and maintain documentation in the Service Management tool
- Analyze and document reported issues and outages - determine severity and impact of reported issues, and begin incident management process
- Connectivity, network support and troubleshooting in a complex, multi-site LAN/WAN environment
- Fluent English, verbal and written is required/ Fluent French verbal and written is required ;
- Minimum 3rd year of Telecommunication/Computer Science academic studies (preferred computer networking profile)
- Experience at IT support position
- Python, Andible automation skill will be additional benefit
- Comprehensive understanding of IT technology with a focus on IP networks
- Ability to work on Shifts Schedule 24/7
- Open and communicative personality
- Complete benefits packages (medical and dental);
- Possibility of enrolling in a pension plan with employer contributions or a stock purchase plan;
- Work in a collaborative, dynamic and high performing team;
- Paid time off plan including vacation, sick days and personal days;
- Learning opportunities to develop new skills and to evolve professionally in a fast-growing company;
- Work in hybrid mode.
- Employee discounts in stores and with multiple of our partners;
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