Junior It Specialist Jobs

About The Job

Matrix is hiring Service Desk Analyst-Junior for an exciting position with an Industry Leader in Canada. This role is a hybrid of working from home with 1 day per week working in the office.

This is a 1-year contract role

Qualifications

• Ability to converse in French (an asset)
• Education: completion of a post-secondary degree or equivalent
• Experience: Minimum 1-2 years of experience in a diverse technology and customer service-focused role
• Solid knowledge and demonstrated experience using desktop products and operating systems
• Adaptive to change and able to manage stress
• Good problem-solving skills
• Good understanding and working knowledge of network protocols
• Excellent communication and customer service skills

Role Description

• Responding to contacts from Service Desk customers and support teams
• Resolving incidents or assigning to appropriate second-level teams
• Working a variety of shifts in a 24/7 environment.
• Maintaining timely awareness of current initiatives, rollouts, and changes to the technical environment
• Performing classification, initial support, investigation, and diagnosis of incidents
• Contributing technical content and departmental procedures to the Service Desk knowledge base
• Participating in process improvement opportunities

About Matrix LabourLeasing Ltd.

Matrix Labour Leasing is a full-service recruitment agency specializing in the placement and administration of the skilled trades workforce all across Canada. We have been in business for over nineteen years and have placed over 4,000,000 employment-hours in the Canadian workforce. We have been recognized as one of Alberta Venture’s Fast Growth 50 and as a Leader of Tomorrow by Business in Calgary.As a leader in our industry, Matrix remains committed remaining cutting edge of the Full Service Temporary/Permanent Placement model as well as best in class managed services in Payroll and Back Office Support. We are proud to serve the following industries:Industrial ConstructionCommercial ConstructionOil and GasManufacturingWarehousingHospitality HealthcarePipeline Construction