Junior It Specialist Jobs

Have 2-3 IT support experience, corporate environment preferred.

Understand the requirements and demand of ExT and other VIP clients.

Excellent communication and customer service skills

Strong problem-solving and troubleshooting skills

Experience working in-person with clients.

Experience with administration of Active Directory, Exchange, and 0365 Suite.

An understanding of UniFi Controller service or Unifi Enterprise management.

$40,000 to $50,000 salary (commensurate upon experience)

Cater to requests from staff both at the main office and remote sites, received via the ticketing system.

Install and arrange software solutions like Kroll, PK Software, and FedEx Ship Manager.

Diagnose and troubleshoot issues with employee equipment.

Oversee the maintenance of multiple servers, encompassing both physical and cloud-based systems.

Experience with Microsoft Modern Management such as Intune and Azure hybrid-joined systems would be considered an asset.

Act as the endpoint technology lead for Windows Modern Management.

Experience supporting endpoint systems in a medium-to-large managed network environment.

Share knowledge with IT Technologists and the broader IT community regarding methodologies associated with new technologies, problem resolutions, etc.

Working knowledge of base technologies (such as Active Directory, GPOs, DNS, DHCP, etc.)

Experience with Microsoft 365 would be considered an asset.

Experience administering systems support for remote sites considered an asset.

Manage troubleshooting and trouble ticket escalation.

Access software updates, drivers, knowledge bases, and “frequently asked questions” resources to aid in problem resolution.

Printing solutions experience on Ricoh, Canon and HP products.

A+ & Network+ certifications required. Cisco, Microsoft, and IT frameworks certifications are an asset.

Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, SMTP).

Technical certifications or a combination of equivalent skills and experience.

Excellent organizational skills and time management skills.

Experience working in a trouble ticketing system with detailed note taking skills

Manage department expenses based on revenue.

Excellent troubleshooting, problem solving and analytical skills.

Excellent oral and written communication skills.

Experience working with a Device Management [MDM] platform (e.g. Intune, AirWatch or Jamf)

Expert-level knowledge of iOS and Android with a minimum of 2+ years of prior experience

Has exceptional communication skills coupled with the ability to communicate effectively to both technical and non-technical folks

Experience with SaaS technologies (e.g. Jira, Slack, Box, Adobe, Salesforce, etc...)

Experience working with a ticketing system (e.g. Zendesk, Intercom or Jira Service Desk)

Familiar with A/V and remote presence technologies, both hardware and software (e.g. Zoom VC)

Knowledge of incident and problem management processes and tools; ITIL, Microsoft or SQL certification would be an asset.

Excellent knowledge of best practices around management, control, and monitoring of server infrastructure

A technical diploma or bachelor’s degree in computer Science, Management Information Systems, or related field

Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution

Resolving incoming IT concerns via email chat, phone, remote or in-person support.

Creating knowledge-based articles for common and critical issues.

2+ years working experience with ServiceNow or comparable IT Service Management toolsets

Experience with the incident and problem management lifecycles

Ensure all incidents are properly reported, addressed, updated and closed in accordance with predetermined Service Levels, Incident and Problem Management processes

3+ years practical experience with Operations and Monitoring practices

2+ years practical experience using batch scheduling tools such as IBM Workload Scheduler (IWS)

Bachelor’s degree in Computer Science, Computer Engineering or equivalent training and experience

Manage user accounts (365, Active Directory)

Manage Backups (Altaro – Datto)

Opportunities for growth and increased responsibilities

Good communication skills, and the ability to interact well with others

Experience in the following areas

Diagnosing, repairing, and maintaining hardware and software components

Excellent oral and written communication skills in English (Knowledge of French is considered an asset);

Use remote control tools for problem resolution;

More than 5 years of experience in similar role;

Proven analytical, problem-solving and decision-making abilities ;

Provide various forms of computer-related technical assistance;

Provide telephone and on-site support for employees;

Analyze and document reported issues and outages - determine severity and impact of reported issues, and begin incident management process

Create and maintain documentation in the Service Management tool

Python, Andible automation skill will be additional benefit

Hybridmode: 3 days from the office and 2 days remotely

Document solutions into Knowledge Base articles to improve service delivery and quality

Use of Remote support and desktop sharing technologies

·1-3 years experience in the IT field

·Any IT certification is an asset

·Excellent communication skills and strong work ethic

·Respond to queries in person, by email and by phone

·Provide technical assistance for questions and problems

·Install troubleshoot and maintain desktops, laptops, phones, mobile devices, printers and plotters.

Excellent written and verbal communication skills in English

Strong analytical and problem-solving skills

Knowledge of various operating systems, including Windows, Linux, and macOS

Experience with cybersecurity tools, such as Wireshark or Metasploit, is a plus

Assist in conducting vulnerability assessments and penetration testing

Review and analyze security policies and procedures to identify areas for improvement

Solid knowledge and demonstrated experience using desktop products and operating systems

Experience: Minimum 1-2 years of experience in a diverse technology and customer service-focused role

Education: completion of a post-secondary degree or equivalent

Good understanding and working knowledge of network protocols

Excellent communication and customer service skills

Adaptive to change and able to manage stress

· Responsible for the management of APM (application performance monitoring) tool – Dynatrace and Datadog implementations.

· Recommends and drives tool customization to meet the application's requirements

· 3 year minimum experience with hands-on implementation of Dynatrace APM tool.

· Experience in leveraging Dynatrace for operational purposes – Driving Incident resolution, Root Cause Analysis.

· 7 year minimum of system and application monitoring experience

· Working knowledge with Datadog

Solid knowledge and demonstrated experience using desktop products and operating systems

Experience: Minimum 1-2 years of experience in a diverse technology and customer service-focused role

Education: completion of a post-secondary degree or equivalent

Good understanding and working knowledge of network protocols

Excellent communication and customer service skills

Adaptive to change and able to manage stress

Solid knowledge and demonstrated experience using desktop products and operating systems

Experience: Minimum 1-2 years of experience in a diverse technology and customer service-focused role

Education: completion of a post-secondary degree or equivalent

Good understanding and working knowledge of network protocols

Excellent communication and customer service skills

Adaptive to change and able to manage stress

3+ years' Experience with creation and execution of test plan and tasks for large programs.

SAP experience is a strong nice to have.

Banking experience would be helpful.

11-months contract role with possibility for extension.

What you will need to succeed…

Assist in the management of network infrastructure and security

Provide technical support to end-users, both remotely and on-site

Eagerness to learn and develop new skills

Excellent communication and interpersonal skills

Strong problem-solving and analytical skills

Ability to manage multiple tasks and priorities in a fast-paced environment

Password management, new user set up, basic remote access issues, solving printing issues, among other tasks.

Previous experience providing remote/over the phone support and with an IT MSP firm.

Previous experience working with a remote team.

Managed services. IT support of the full hardware/software stack for a client (except for software development/programming).

Health benefits post the probation period (3-months);

Experience in speaking to clients over the phone and over email.