It Operations Specialist – Dynatrace

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs.

We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.

A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.

We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

• A PROUD HISTORY OF OVER 75 YEARS
• OVER 1,400 ACTIVE GLOBAL CLIENTS
• WE’RE PRESENT IN 66 COUNTRIES
• FY22 REVENUE 10.4 BN USD

Job Summary

The IT Operations Specialist provides expert advice and drives expanding Application Performance Monitoring(Dynatrace) for availability improvements.

Job Requirements

· Able to work independently in a senior role on a diverse range of tasks and provides leadership, coaching and education for team members and stakeholders in Dynatrace

· Provides application analysis to identify and recommend opportunities to enhance monitoring effectiveness with a focus on proactive awareness

· Instrumental in all phases of the planning process for Dynatrace and Datadog implementation

· Recommends and drives tool customization to meet the application's requirements

· Establishes and maintains BAU processes to support team activities

· Responsible for capacity planning to support USTS applications

· Responsible for post Dynatrace implementation follow-up to ensure expectations and value are obtained

· Engages with project teams to ensure optimal monitoring is included in the planning process

· Partners with various teams in coordinating and supporting Dynatrace implementation

· Identifies metrics to measure and report on the success of Dynatrace monitoring effort

· Participate in an established Forum to provide opportunities for stakeholder teams to learn and share experiences with Dynatrace

· Participate in continuous improvement initiatives related to application monitoring to enhance client service, efficiency, and reliability

· Responsible for the management of APM (application performance monitoring) tool – Dynatrace and Datadog implementations.

· Supports automation efforts in auto-ticketing, auto-repair via the monitoring tools

· Partner with the other teams in understanding chronic application outage situations that require priority in monitoring improvements

· Instrumental in the design of monitoring and reporting dashboards and custom alerting

· Establishes partnerships with cross functional teams to understand future tool trends, roadmaps and impact; identifies solutions prior to impact

Roles and Responsibilities:

· 3 year minimum experience with hands-on implementation of Dynatrace APM tool.

· Experience in leveraging Dynatrace for operational purposes – Driving Incident resolution, Root Cause Analysis.

· 7 year minimum of system and application monitoring experience

· Working knowledge with Datadog

· Proficiency with MS Office product suite (Word, Excel, PowerPoint etc.) SQL skills are a plus

· Thorough knowledge of OS technologies - Windows and Linux.

· Familiarity with AI Ops Platforms is a plus – IBM Watson

· Working knowledge of distributed server environments, platforms

· Working knowledge of private and public(Azure) cloud environments

· Basic understanding of datacomm technologies, e.g. Local Area Networks, Wide Area Networks, Firewalls, etc.

· Comfortable working in a rapidly changing technical environment and priority shifts

· Working knowledge of middleware technologies (Jboss, Websphere, NodeJS) and web server technologies (IHS, Tomcat, IIS and Apache)

· Proficiency in script languages

· Ability to perform multiple tasks, juggle and seamlessly shift high priorities in a fast-paced dynamic environment

· Ability to analyze different components of the infrastructure and application environments during Incident triage calls.

· Aptitude to influence other technical teams on incident calls by leveraging Dynatrace and articulate troubleshooting steps effectively.

· Provide input into strategies, capabilities and integrations to improve the availability and performance of production applications.

· Must be a self-starter capable of working with minimal guidance

· Lead efforts capturing reporting requirements, develop system performance, capacity and key business transactions reports/dashboards by leveraging approved tools and processes to maintain operational availability of delivered solutions

· Dynatrace certification is preferred.

· Mandatory qualifications include excellent communication (both written and oral) and interpersonal skills. Aptitude to multi-task and work well in a high stress environment, both within teams and independently and be able to participate in the knowledge transfer of information with peers and management.

· Banking or Financial Industry experience is a plus

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.