It Operations Project Coordinator

IT Operations Project Coordinator

As the IT Operations Project Coordinator, you will be responsible for working closely with clients, and internal Resolute teams to coordinate small projects from initial planning, estimating, execution, through to closure.

The ability to coordinate actions to ensure technology teams effectively transition from projects to production support and operational departments is key. You will ensure approvals are obtained for the functions to give the ongoing support after delivery. Focusing on gathering requirements, securing design approval, completing risk assessments, analyzing support process gaps, preparing training activities, making sure paperwork is approved, coordinating early life support, communicating changes, and tracking service acceptance criteria could all be part of an effective handover in this role.

If you enjoy working with others and overseeing the successful transition of new services and vendors and onboarding of new customers, we’d love to hear from you!

What you will be responsible for:

Service Introduction

• Assists with compliance of the Service Transition policy, process, and standards for the assigned projects, including the completion of plans, procedures, reports, and governance.
• Ensures services can be managed, operated, and supported in accordance with the constraints specified during the service design stage.
• Change management activities (participating in CABs – change approval boards)
• Provides support in carrying out adhoc IT Service Management (ITSM) tasks.
• Assists with coordinating activities to ensure technology teams receive effective handover from project to production support and operational departments (ensuring their approval is gained for the functions to provide the on-going support post-delivery).
• Assists with managing the Service Introduction portfolio of work by maintaining status, and budget reports.
• Assists with championing service introduction policies, processes and standards and ensures changes are appropriately communicated.

• Assists with project tracking, and budget monitoring.
• Works with all Resolute departments to ensure tasks are correctly completed and in a timely manner.
• Ensures projects adhere to service transition criteria.
• Project Coordination & Client Onboarding
• Coordinates the delivery of training plans for support teams.
• Accepts the project's service transition tasks’ scope in conjunction with the Service Delivery Lead.
• Performs Organizational Change Management (internal and external) to ensure communication of new services, T2P (transition to production) and onboarding of clients.
• Assists with project requirements gathering, planning, estimating, monitoring, and controlling, and closeout.

What you bring to the table:

• Project Management certification an asset
• Change Management approaches an asset
• 2-3 years progressive experience in an IT Operations environment encompassing desktop, server, network, cloud technologies, security operations, infrastructure management and applications support
• Vendor management experience
• Process development/Continuous improvement
• Operational and Customer Service experience
• Planning and project management experience
• Technical understanding of networking and hosting technologies
• People management
• Computer Science degree, College diploma or equivalent experience and training
• 2-3 years of recent project coordination experience required including:
• Proficient in ITIL and IT service management practices
• Managed Services Provider experience a definite asset
• Client management and service delivery

What YOU get back:

• Bonus Program
• Training and education opportunities
• A fun and inclusive team building environment
• Comprehensive benefits package
• A collaborative and creative work environment that truly values and cares about their employees as people

We are not able to hire (or sponsor) out-of-country applicants that do not have a current Permanent Resident Status or Work Visa.