It Operations Manager Jobs

Working to the VP of Innovations, theIT Operation manager, is responsible for overseeing the overall operations and management of the IT department, ensuring that network and software components work seamlessly, analyzing processes and technologies for improvement, recommending and implementing solutions and upgrades, providing support, troubleshooting system issues, ensuring database integrity and security, developing and implementing policies and procedures, and evaluating and testing new technologies and tools. The IT Operations manager will exemplify Positive’s core Values when dealing with internal and external stakeholders.

Responsibilities:

• Assist in managing the Development Sprints and workloads.
• Use GitHub to commit and review other developer’s code.
• Assist in developing and implementing policies and procedures for security, disaster recovery and IT standards and service desk.
• Update existing C# codebase to make changes based on requirements submitted by internal and external users.
• SQL database development.
• Learn how existing WHMS, Workforce Management and Transport systems function operationally; Understand the underlying data structures and relationships, so that any issues can be analyzed and be able to respond to end user questions.
• Perform advanced ETL processes by developing new C# or SSIS processes.
• Assist in defining project scope, involving relevant team members, ensuring technical feasibility, and creating comprehensive project documentation.
• Maintain and communicate IT Standard Operating Procedures (SOP) and ensure adherence.
• Be able to publish C# code to Web or Application File Servers.
• Monitor and assess systems, troubleshoot errors, and maintain database integrity, security, and performance.
• Develop, review, and refactor C# Unit Tests, to enhance our system validation processes.
• Supervise IT Data and Support Team Members to improve service offerings, reduce time-to-delivery, and adhere to SLAs.
• Assist with Level-1 & Level-2 support, evaluating resolutions, analyzing trends, and recommending automated solutions.

Requirements:

• Service Desk software and ITIL practices
• Knowledge of HRIS, such as UKG an asset.
• Experience managing software products from conception to launch.
• Bachelor's degree in computer science or a related field.
• Strong project management skills.
• Excellent communication and interpersonal skills.
• Proficiency in SSIS, SSRS, PowerBI, Microsoft SQL Query (T-SQL).
• Experience in 3PL Logistics & Warehouse Fulfillment (GMP) is an asset.
• Microsoft Business Technologies (Office 365, Teams, and Remote Desktop).
• Strong analytical and problem-solving skills.
• Familiarity with Flagship iAddress (or other Canadian LCP Sortation product),
• Microsoft Visual Studio C# using Unit Testing and MOQ frameworks.
• Experience working closely with development teams.

Positive Fulfillment Services Ltd. is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. If you require accommodation for the recruitment/interview process please let us know and we will work with you to meet your needs.