Director, Infrastructure And It Operations

Would you like to bring meaningful change to a not-for-profit organization that is dedicated to maximizing the independence and community participation of people with disabilities across Canada? Would you like to play a senior leadership role in shaping the technological infrastructure, while focusing on inclusion and equity for all people living with disabilities?

March of Dimes Canada (MODC) is a federally registered national charity that offers a wide variety of programs and services to Canadians living with disabilities. Since 1951, starting with the polio epidemic, March of Dimes Canada has been on the forefront of the disability movement. We are focused on a bold vision of enhancing services, financing the vision, building partnerships and creating an appropriate and sustainable infrastructure. Through our Culture Code we live the values of: We Are One Team, We Are Accountable To Ourselves and Each Other, and We Adapt and Grow Together.

The IT & Digital Innovation team is looking to fill this key leadership role, which will lead the execution of the enterprise-wide IT strategy, ensuring employees, volunteers and clients have the technical capabilities to achieve their goals.

Profile:

As Director, Infrastructure and IT Operations, reporting to the VP of IT and Digital Innovation, you’ll use your significant and progressively senior experience to:

· Provide technical and hands-on strategic leadership to in-house and vendor teams when designing and delivering transformative initiatives across a nation-wide organization, including: data centre and cloud migrations, VOIP and telecommunications modernization, cybersecurity, hardware/mobility and enterprise applications.

· Build relationships with teams across the organization to ensure user needs are supported through technology, infrastructure and processes.

· Lead systems and network support teams, including in-house and outsourced help desk functions, in support of Windows, iOS, O365 and Azure environments as well as legacy systems.

· Use data to drive decisions, both strategic and operational.

· Own and manage key IT policies and procedures, including security, knowledge management, incident management, and disaster recovery.

· Bring a curious and innovative mindset, ensuring infrastructure and cybersecurity initiatives optimally fit into multi-year roadmap as part of annual and in-year budgetary cycles.

Please note: This position is part of the national team, reporting into the Toronto office; however, MODC is a remote-friendly organization and has the tools to support remote work up to 4 days a week.

Qualifications and Experience:

Technical Knowledge:

· You have significant experience and understanding of the range of infrastructure, hardware, software and SaaS technologies needed to support an organization’s needs, including:

o Microsoft portfolio, including: Office 365, Sharepoint, Dynamics 365

o Cloud: Azure and AWS

o VOIP, unified communications systems

o Windows, Mac and iOS device management

o ServiceDesk applications and ticket management

o Data and analytics platforms and reporting

o Networking and Wifi

· You stay on top of leading trends for infrastructure and technology through research and networking, and can identify opportunities to optimize or improve based on business and needs.

· You are passionate about cybersecurity and have delivered continuous and responsive improvements in technology, process, and training, including:

o Firewall, VPN, NAC, zero-trust identity management

o SEIM or other continuous monitoring service

· You are comfortable with ITIL and ITSM concepts and processes.

· You have delivered programs and policies related to enterprise use of technology, including:

o Disaster Recovery and Business Continuity Planning

o Enterprise document management

o Data lifecycle management

o Asset and equipment lease management

o Change management

Strategic and Project Management Skills:

• You are comfortable developing and implementing strategies that accomplish business objectives
• You are comfortable leading a team through multiple simultaneous projects, and can set clear priorities and clear blockers
• You are experienced leading a portfolio that is both operational and transformational, including budgeting, reporting, and risk management
• You have led significant change initiatives in your previous work, and are comfortable leading in an evolving organization

Communication Skills:

• You are confident clearly communicating technical ideas and concepts to non-technical leadership and stakeholders, verbally, visually and in writing
• You are a collaborative member of a team, working well with colleagues across lines of business for the best outcomes
• You apply a coaching mindset when working with your team and others

You are committed to being part of an inclusive, barrier-free, respectful and diverse workplace and demonstrate this through your communications, actions and leadership.

If you are interested in working as part of a dynamic team, transforming how technology and infrastructure can improve outcomes for people living with disability, please submit your cover letter and resume by August 15, 2022.

Please note the following:

· This position will require Industrial B security clearance, which requires Canadian permanent residence and a minimum of 5 continuous years residency in Canada.

Please note that March of Dimes Canada has a mandatory COVID-19 vaccination policy. All employees must be fully vaccinated against COVID-19 by receiving all required doses of a vaccine approved by Health Canada at least 14 days prior to the commencement of their employment, or as otherwise recommend by public health authorities. We will provide reasonable accommodation to individuals who are unable to be vaccinated for medical reasons or on the basis of any other protected ground, as required under applicable human rights legislation.

March of Dimes Canada is committed to a selection process and work environment that is inclusive, equitable and accessible. We welcome applications from qualified individuals that reflect the abilities and diversity of the populations we serve. March of Dimes Canada will proactively provide accessibility solutions to job applicants throughout the recruitment process. If you require accommodation, please notify us and we will work with you to meet your needs.