It Operations Analyst - Tangerine

Requisition ID: 175664

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

What You Will Be Doing

• Logical Access Administration: creating, administrating, and removing user access credentials in multiple Operating platforms and systems, including Unix, Windows, and application-level access
• Performing complex IT Operational tasks to support all IT changes or business requests through builds, patches, and changes
• Providing on-site technical hands and eye support (i.e., Data Centre, LAN rooms, office desks), including after-hours
• Ensuring all IT systems are operating to standard by monitoring system consoles and applications for alerts or alarms and escalating to the support team in a timely manner
• Implementing, testing, and maintaining infrastructure connectivity and cable/power plant, such as cross-connects, cable running, tracing, and troubleshooting on-site in Data Centre.
• Managing and monitoring environmental and Infrastructure systems at multiple data centers across Canada
• Critical infrastructure support on-site and responsibility for the day-to-day operational support and maintenance of the Data Centers (ongoing support of systems, incl. hardware installation/removal, cable management, and working with Vendors to support planned or emergency service calls for on-site services)
• Supporting Vendors performing scheduled on-site routine maintenance and inspections of equipment and other infrastructure supporting the Data Centre (e.g., HVAC, UPS, PDU, Fire, and Generator
• The position requires rotational shift work in a 24/7 on-site operations environment, including days, evenings, and overnights (which require two operators). 24/7 is inclusive of weekends and statutory holidays. All IT Operation Analysts cycle through a schedule that includes every shift. On-site responsibilities form the core competencies
• We'd Love To Work With You If You Have
• Executing and monitoring critical Operational computer jobs/applications which support the core banking and customer-facing services
• Creating and maintaining Production Access accounts and monitoring and maintaining Tangerine’s Production Data Centers on-site
• Monitoring Enterprise Scheduler processes throughout shift to prevent operational risk or service outages and monetary impact to the bank
• Daily operation of the IT systems in Tangerine; completing daily, weekly, and monthly operational procedures; monitoring Production IT systems and applications, providing timely responses to queries, resolutions to problems, and reporting issues related to all technology systems
• Providing first-level IT Application Support and Telecommunications support as required; escalating incidents and requests
• 24/7 on-site support to the Business and all IT Support teams; helpdesk Coverage after-hours
• Supporting production changes, which includes involvement with ongoing projects; critical tasks supporting the production environment through Build Release, patches, and other on-demand troubleshooting

DO YOU HAVE THE SKILLS THAT WILL ENABLE YOU TO SUCCEED IN THIS ROLE.

• Previous experience with Monitoring tools and applications
• Experience with ITIL-based service desk solutions, such as ServiceNow
• Experience with Enterprise Monitoring tools and applications; experience in the use of the Windows Operating System
• 3+ years of demonstrated hands-on experience in Production Operations or Support environment
• Technical certifications with Microsoft, Cisco, or IBM products are an asset
• Working knowledge of Active Directory required
• Previous experience with IT Operations, Help Desk, and Problem/Incident Management tools or procedures
• Experience with scripting is a strong asset
• Exposure to and knowledge of Unix
• Experience TIDAL Enterprise Scheduler is a strong asset
• Ability to work in a 24/7 rotating on-site shift environment, including morning, afternoon, and night shifts which include weekends and Statutory holidays

What's In It For You

• Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)
• You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.

Location(s): Canada : Ontario : Toronto
At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.