It Specialist Jobs

Reporting to the Senior Manager, IT Infrastructure, Systems and Security the incumbent specializes in solutions that bridge end-user and infrastructure technologies. This position focuses on areas of endpoint operation, strategy, process improvement and issue resolution while working closely with other IT teams and College business partners.

As a member of the endpoint technologies team the incumbent provides support for all end-user computing technologies including desktops, laptops, telephony, printers, and software. Within the team the incumbent acts as the technical lead and escalation point for new and complex problems.

Additionally, the incumbent’s role extends to cross-team projects and is the liaison on technologies that require coordination with other IT groups such as Infrastructure & Security, Application Development, and Enterprise Architecture.

The incumbent stays current on best practices and emerging technologies to anticipate and make recommendations for future desktop and endpoint innovations based on the needs of the broader College community.

RESPONSIBILITIES:

• Explore endpoint technology best practices and keep up to date on related emerging technologies through training, industry peers, and self-study.
• Review, deploy and audit vendor software updates (application, operating system, firmware) on endpoint devices.
• Perform moves, adds, and changes to endpoint technologies including hardware upgrades, software installation and physical movement of equipment.
• Act as the endpoint technology lead for Windows Modern Management.
• Provide advanced support and act as the liaison between endpoint technology and other IT groups, such as Infrastructure & Security, Application Development, Enterprise Architecture and AV, to investigate and solve problems where issues may span groups.
• Create and maintain operational and best practice documentation.
• Other duties as assigned.
• Anticipate and make recommendations on future technology changes, upgrades, processes, etc. based on the needs of the broader College community.
• Provide incident and problem management support to College staff, faculty and students for endpoint technologies, specialized labs and equipment. (Hardware, software, or peripherals)
• Provide second level support for the Service Desk.
• Oversee and ensure stability and application availability for all endpoint technologies within computer labs including imaging, software packing, software interoperability and vendor updates.
• Share knowledge with IT Technologists and the broader IT community regarding methodologies associated with new technologies, problem resolutions, etc.

QUALIFICATIONS:

• Completion of a three (3) year diploma/degree in a computer-related discipline with an emphasis on the support of personal computers, software and local networks is preferred.
• Experience supporting endpoint systems in a medium-to-large managed network environment.
• Minimum three (3) years’ experience gained in an IT support environment performing desktop hardware setup and support, software packaging, support and imaging.
• Proven ability to anticipate future technology needs based on industry trends.
• Experience with endpoint security tools (such as Defender for Endpoint, KQL, BitLocker, LAPS, etc.) would be considered an asset.
• Experience with Microsoft Modern Management such as Intune and Azure hybrid-joined systems would be considered an asset.
• Experience with Microsoft 365 would be considered an asset.
• Ability to apply an understanding of diversity and inclusiveness to meet the needs of a diverse student population
• Working knowledge of base technologies (such as Active Directory, GPOs, DNS, DHCP, etc.)
• Proven ability to troubleshoot and problem-solve complex technology hardware/software issues.
• Effective organizational skills and a proven ability to develop priorities and meet deadlines under pressure
• Proven customer service skills and strong verbal and written communication skills to document incidents in a concise and accurate manner

TO APPLY: Please find the above position on our Employment Opportunities webpage, by following this link: https://www.loyalistcollege.com/employment/work-at-loyalist-2/

Posted in accordance with Article 17.1 of the Full-Time Support Staff Collective Agreement

Please note: Following an offer of employment, candidates with Canadian credentials will be required to provide official transcripts from the granting educational institution(s); candidates with international credentials must provide World Education Services (WES) www.wes.org/ca evaluation (at their own cost) confirming Canadian equivalency of their credentials.

Loyalist is committed to promoting a diverse and inclusive college community. We encourage and welcome applications from marginalized and equity seeking groups. Loyalist College is committed to accommodating applicants with disabilities throughout the hiring process. If you have accommodation needs, please inform us as soon as possible by sending an email to [email protected].

We thank all applicants, however, only those selected for an interview will be contacted