Junior It Administrator- Revelstoke Mountain

Job Summary

The Junior System Administrator provides hardware and software maintenance, training and consultation, and recommendations about future planning and development of resources. The Junior System Administrator will be responsible for the day to day support of the resort's network, system configuration, and hardware/software support setup and troubleshooting.

Summary Of Essential Job Functions

• Troubleshoot desktop and printer hardware and software issues; resolve issues to the end user's satisfaction
• Perform duties of the TSA when required. I.e.:
• Responsible for daily activities including system back-up, upgrades and running scheduled maintenance and overseeing the operation and maintenance of network servers, routers, switches, firewalls, etc.
• Install, configure, and test all new workstations, peripheral equipment, and software
• Manage department expenses based on revenue.
• Use the Help Desk Ticketing system to retain records of repairs, changes and updates to desktop hardware/software.
• Assess and make recommendations regarding software, hardware and associated licensing costs.
• On call rotation required for afterhours emergency support
• Communicate technical information to nontechnical users
• Provide support for customer requests, analyze problems and escalate issues to Corporate IT team when necessary
• Ensure security, confidentiality and longevity of corporate data, proprietary information and intellectual property in compliance with PCI standards.
• Assist in the development/execution of the IT budget and associated capital projects, including purchasing and vendor relations.
• Troubleshoot LAN/WAN and connectivity issues
• Oversee and assist in all aspects pertaining to upgrades and maintenance of server hardware, software, e-mail and security services and devices.
• Oversee resort telecommunication systems and including voice, data and video communication for Revelstoke Mountain Resort and Selkirk Tangiers Heli Skiing. Provide support as required for ancillary business units including Food and Beverage, Northlands Construction, and Sutton Place Hotel Revelstoke.
• Performs other tasks and projects as assigned.

Minimum Requirements

• Possess a minimum of two (2) years of experience in the resolution of issues related to desktop, servers, applications or network systems in a Windows environment
• Excellent oral and written communication skills.
• Strong desire to learn in a fast-paced environment and work within a team of likeminded individuals
• Technical certifications or a combination of equivalent skills and experience.
• Excellent organizational skills and time management skills.
• Functional knowledge of LAN/WAN protocols such as TCP/IP, DNS and DHCP
• Excellent troubleshooting, problem solving and analytical skills.
• Proven experience supporting Microsoft productivity and desktop products
• Microsoft Windows Server 2012 R2 - 2016 support experience in a Domain environment

Beneficial To Have

• Working knowledge of virtualization technologies including Hyper-V and VMware
• Experience with Sophos, Dell, Cisco, Ubiquiti, OpenMesh or Meraki networking equipment
• Customer service experience
• Experience working in a trouble ticketing system with detailed note taking skills
• Microsoft Office 365 support experience

Education

• A university degree, diploma in computer science or related IT certificates
• Microsoft certification(s) - MCSA or MCITP

Summation

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

• Applications will not be accepted via email or in person.

**We thank all applicants for their interest in Career opportunities with Northland Properties, however, only those applicants we wish to interview will receive a reply to their application.**

**ABSOLUTELY NO PHONE CALLS PLEASE**