It Support Services Coordinator

Based in Abbotsford BC, SiteDocs is one of Canada’s fastest growing SaaS companies and is listed by Gartner owned Capterra Software Review Site as the highest rated EHS Software on the planet. We are the leading provider of paperless safety management and we pride ourselves in creating innovative products that raise the standards of excellence in safety across multiple industries (think: construction and manufacturing, just to name a couple of our hot industries today).

Why Work for SiteDocs?

• Room to grow; there is a career path at SiteDocs
• Fun team atmosphere (we’re a pretty great group of people to work with!)
• Great health and benefits package
• Remote work option at your own discretion
• A competitive salary

What you will do as a IT Support Services Coordinator

• Coordinate with the right people to get the tools into the hands of those who need them
• Take care of the request if possible, escalate to the right person if it’s not
• Be the hub for all day to day IT Support needsHear from SiteDocs employees about challenges & issues they face
• Get the tools ready to go
• Coordinate with the vendors to handle change requests, rollouts, and implementations on an ad hoc basis
• Be the book, write the bookWhen you learn something, document it
• When you change something, document it
• Confirm priority of all requests and ensure the right request is in front of the right person in the right order
• Be hands on setting up your fellow employees for successKeep track of what tools (hardware) employees need, plan for us to meet demands
• Spread the word to the right people when problems, expected or unexpected, may arise
• Be the primary point of contact for our IT vendorsSiteDocs is a cloud/service provider first model and these providers will reach out to you for systemic issues and changes
• Follow up with all requests until they’re done
• When in doubt, document it
• When you want someone else to know something, document it

Qualifications

• Great organizational skills and attention to detail
• Have an understanding, with practical experience, of how IT Helpdesks work
• Demonstrated experience working with cloud-based service providers
• Able to approach every interaction with empathy, understanding, and respect
• Ability to research problems and find solutions

You’re going to love it here!

Our success is rooted in a wonderfully wholesome culture, best defined by our four overarching values:

• Interdependence - We build systems that require everyone to perform with excellence, we are a team, and we succeed or fail together.
• Continuous Learning - Test every assumption and never stay stagnant.
• Data Driven Decisions - Because wisdom requires understanding the facts of the matter, disputes between competing perspectives are resolved with data.
• Authentic Relationships - People are never a means to an end.