It Support Specialist Jobs

JOB TITLE: IT Support Specialist

Start Date: As soon as suitable candidate is found

Position Purpose: K’en T’em Management Corporation (KMC) and K’en T’em Limited Partnership (KTLP) are two for-profit corporations committed to providing the Nlaka’pamux people of the eight Citxw Nlaka’pamux Assembly (CNA) Participating Bands with the resources that will help them efficiently create, manage and operate business opportunities. We are leaders at putting cross-cultural values at the forefront of our business while prioritizing simple, efficient, integrative solutions that meet the unique needs of our clients. We are looking for an IT Support Specialist to provide in-house (Merritt, BC) technical support to our staff, clients and members. You will diagnose and troubleshoot software and hardware problems and help our users install applications and programs. IT Support Specialist responsibilities include resolving network issues, configuring operating systems, arranging and setting up all computer systems to provide direct practical support. The ideal candidate is a person who is naturally a helper, enjoys assisting people with computer issues and can explain technical details simply.

Duties and Responsibilities

• Document technical knowledge in the form of notes and manuals
• Ask users targeted questions to quickly understand the root of the problem
• Other ad hoc duties as required.
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Research and identify solutions to software and hardware issues
• Properly escalate unresolved issues to appropriate third-party
• Maintain jovial relationships with clients
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Track computer system issues through to resolution, within agreed time limits
• Create internal database or external resources for staff to refer to, to provide accurate tech solutions
• Prepare accurate and timely reports

Assets

• BS degree in Information Technology, Computer Science or relevant field
• Familiarity with remote desktop applications and help desk software
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Skills/Qualifications

• Ability to diagnose and troubleshoot basic technical issues
• Good understanding of computer systems, mobile devices and other tech products
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving and communication skills, and Ability to provide step-by-step technical help, both written and verbal.
• Hands-on experience with Windows/Linux/Mac OS environments
• A valid BC Driver's License, with access to personal vehicles is mandatory

What We Offer

• Work life balance
• Training and opportunity
• Positive work environment
• Competitive hourly wages

We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted. Your application to this posting is deemed to be your consent to the collection, use and necessary disclosure of personal information for the purposes of recruitment. K'en T'em respects the privacy of all applicants and the confidentiality of personal information.