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Pt-It Helpdesk Admin Jobs

Company

F2Onsite
Address Richmond, British Columbia, Canada
Employment type CONTRACTOR
Salary
Category Information Technology & Services
Expires 2023-08-06
Posted at 10 months ago
Job Description
  • Other duties as required.
  • Purchase hardware/software with our providers.
  • Responsively and effectively handle issues.
  • Maintain technical documentation & use as a training tool for IT team members.
  • Coordinate computer equipment repairs with service providers as required.
  • Title of the position to fill.
  • Install software via centralized computer management system - MangineEngine Endpoint Central Cloud.
  • Promote and model TuGo culture, values, and brand promise.
  • List of job duties or job description.
  • Complete requests for phone system support in a timely manner. This includes setting up new accounts, configure phones, setup voicemail, etc.
  • IT Helpdesk Administrator
  • Complete requests for PC support service in a timely manner. This includes setting up new PCs via imaging software, creating accounts, providing access to different applications, etc.
  • Continuously build professional and technical expertise.
  • Create and deploy Window system images.
  • This role is to ensure prompt support is provided to end users accomplishing business tasks. This includes actively resolving end user help requests within established SLAs. Problem resolution will involve the use of diagnostic and request tracking tools, and as required provide in-person, hands-on help at the desktop level.
  • Job Summary.
  • Collaborate and communicate effectively with team members and all other teams.
  • Look for ways to improve customer experience.
  • Achieve performance targets.
  • Provide day-to-day administration and operational support for Windows and MAC.
  • Provide and prioritize first level support and coordinate service desk requests.
  • Maintain an internal knowledge base for users to reference.
  • Manage hardware and software inventory.
  • Follow instructions to solve frequent problems when they arise.
  • Provide users training when required.
  • Responsibilities.