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IT Helpdesk Technician Jobs

It Technician Jobs
By Westbow At Chilliwack, British Columbia, Canada
Experience with remote support (e.g., helpdesk/service desk, PC, phone, documentation and maintaining documentation)
Being knowledgeable and staying updated with new technology
Proficiency in Microsoft Office applications and 365 suite (email, sharepoint) experience
CompTIA A+ certification and/or relevant Microsoft certification is considered an asset
Experience with Windows Desktop and Server Operating Systems and back-end server support (e.g., setting up email accounts / file server permissions)
Experience running and terminating network cables
Team Lead - It Helpdesk
By InterRent Real Estate Investment Trust (IIP.UN) At Burlington, Ontario, Canada
[Some qualifications you may want to include are Skills, Education, Experience, or Certifications.]
[Be specific when describing each of the responsibilities. Use gender-neutral, inclusive language.]
Example: Determine and develop user requirements for systems in production, to ensure maximum usability
Example: Excellent verbal and written communication skills
It Technician Jobs
By Agnico Eagle Mines Limited At Kirkland Lake, Ontario, Canada
Resolve or escalate all calls forwarded by Syntax Help Desk and ensure timely data entry into the ticketing system;
1 year of experience in the computer service field;
Excellent working knowledge of all Microsoft Office Suite applications especially Outlook, Excel, Word & PowerPoint.
Providing Tier 1+ and above technical support to a business unit’s employees;
Maintaining working components through repair and/or replacement;
Ensure adequate inventory for computers and spare parts;
It Projects Technician Jobs
By Altis Recruitment At Waterloo, Ontario, Canada
Experienced, independent, and able to handle 15-20 projects per year without requiring excessive supervision or micromanagement
Exposure to data center environments; backups, redundancies, server management etc.
Experience with Windows domains, firewall and networking systems, phones, email and cloud services, virtualization, and certifications with technology as an asset
Ensuring risks are managed while minimizing their impact on projects and customers
5+ years of experience in the IT industry
3+ years of experience with a portfolio of completed projects in the IT industry
It Technician Jobs
By Connect2Hampshire At Winchester, Ontario, Canada
£117 a day Inside IR35
Create detailed logs and use support documentation to resolve or record incidents in an efficient manner.
Liaise with second and third level support teams to escalate and resolve problems where necessary.
Take a keen interest in IT, keeping up to date with latest technological developments.
Ensure adherence to corporate policies, including Equality & Diversity and Health & Safety.
Collect and record performance stats.
It Technician Jobs
By Randstad Canada At Montréal-Ouest, Quebec, Canada
Offer on-site and remote support, by phone and email, to the company's users and all their retailers;
High flexibility and remote working
More than 2 years of experience as an IT technician / Helpdesk;
Knowledge of Windows Server, Active Directory and M365;
Knowledge of TCP/IP, VPN, DHCP, etc. network protocols;
Diagnose and resolve level 2 problems;
It Technician Jobs
By Clinique Mémoire - Memory Clinic At Ottawa, Ontario, Canada
Educate and train users on basic IT procedures, such as password management and data backup.
High school diploma or equivalent; relevant certifications or technical training in IT support is a plus.
Proven experience in providing technical support to users in a professional environment, preferably in a medical or healthcare setting.
Strong knowledge of Windows and Mac operating systems, hardware troubleshooting, and software installations.
Excellent communication skills with the ability to explain technical concepts to non-technical users.
Strong problem-solving and analytical skills, with the ability to adapt to changing priorities and resolve issues efficiently.
It Helpdesk Analyst Jobs
By Talize At North York, Ontario, Canada
Proven analytical and problem-solving skills.
Good written, oral, and interpersonal communication skills.
Team-oriented and skilled in working within a collaborative environment.
College diploma or university degree in Computer Science and/or 2-3 years of work experience in the IT field.
One or more of the following certifications:
2-3 years of experience supporting computers, printers, mobile devices, and business applications.
It Helpdesk Technician Jobs
By MPA Recruitment At Quebec, Canada
Document solutions to recurring problems in the knowledge base, promoting self-help among users.
AEC, DEC, or equivalent certification at a higher level.
Minimum of 2 years of experience in an IT Helpdesk environment.
Strong communication skills, both written and verbal.
Delivering Level 1 support to users, addressing incidents, and handling service requests.
Ensure all incidents and service requests are resolved promptly, adhering to the defined SLAs.
Service Technician - It
By Office Interiors At Moncton, New Brunswick, Canada
Post-secondary education in IT or Electronics Engineering Technology, Telephony experience preferred, relevant experience will be considered
Train customers to use their equipment and provide technical service support (both remotely and on-site).
Avaya Cloud Office (Ring Central), Avaya IP Office, Cloudli (formerly Babytel) and/or Allworx on premise certified or equivalent experience preferred
You fit with Office Interiors’ six Core Values (our People, our Customers, our Environment, our Communities, Results and Integrity)
You are engaged in the community; community involvement is expected for every member of our team
Ability to work in a team environment
It Helpdesk Technician Jobs
By ALTEN At Brampton, Ontario, Canada
Work Experience / Education / Certifications
• Prepare and maintain all department documentation, including inventory and asset management
• RDC & ODC Warehouse Management
Reports to: Manager, IT Support & Implementation
• Incident tickets: All Cherwell ticket must be acknowledged and resolved within the set SLA
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
It Operations Technician Jobs
By Auvik At Waterloo, Ontario, Canada
Previous Ticketing System management experience in a corporate environment
Experience providing remote IT support
Work with Auvik's outsourced managed service provider
Previous help desk experience in a corporate environment
Okta or similar Identity Provider experience
Ensure all IT devices and systems are in working order to optimize operations
It Technician Jobs
By Mexa Solutions At Essex, Ontario, Canada
Experience with all Microsoft Technologies - Office 365, Azure, Windows 7-10, Server 2012-2019, AD, Exchange, Hyper V, SQL Server
Experience with VoIP telephony, both hosted and on premise
You Should Have Experience Supporting The Following Technologies
Pt-It Helpdesk Admin Jobs
By F2Onsite At Richmond, British Columbia, Canada
Install software via centralized computer management system - MangineEngine Endpoint Central Cloud.
List of job duties or job description.
Manage hardware and software inventory.
Maintain an internal knowledge base for users to reference.
Look for ways to improve customer experience.
Title of the position to fill.
It Operations Technician Jobs
By Leclerc Foods At Brockville, Ontario, Canada
2 to 3 years of relevant experience;
Previous experience working with a ticket tracking system;
Knowledge of computer components, printers, etc. ;
Knowledge of Microsoft network environments;
Knowledge of Apple iPad / iPhone products desirable;
Experience working in a decentralized environment (multiple sites).
It Technician Jobs
By Pomerleau At Calgary, Alberta, Canada
In-depth knowledge of the Microsoft Office software suite;
Advanced English skills, both written and verbal;
Provide troubleshooting and resolution services to users;
Test and install computer hardware/equipment;
Install, maintain and upgrade equipment; troubleshoot and resolve problems;
Supply construction site equipment (printers, photocopiers, phones, cell phones, computers, Internet connections);
It Technician Jobs
By System Soft Technologies At Montreal, Quebec, Canada
Microsoft certification, knowledge of videoconferencing systems and experience in investment management software support (e.g., Bloomberg) are assets;
First point of contact with staff when troubleshooting computer and systems issues both onsite and remote
You have three (3) to five (5) years of relevant experience providing IT technical support;
You have an in-depth knowledge of concepts relating to Active Directory, Intune, NTFS security, Terminal Servers environment and Smartphones;
You have experience working with an ITSM and ITAM systems;
You have sound knowledge of information security practices.
Helpdesk Technician Jobs
By Da Vinci Networks At Toronto, Ontario, Canada
Minimum of 1-2 years experience working in a Helpdesk role (onsite or remote)
Manage software updates across all systems & devices
Help Manage backups and off-site data storage
Minimum of 1-2 years experience working in Customer Service role
Knowledge of Windows server technologies such as Microsoft Active Directory, MS SQL
Previous experience with cloud services such as Microsoft 365, Microsoft SharePoint, Microsoft Teams, Azure, Google Workspace, Amazon AWS
It Technician Jobs
By ML6 Search + Talent Advisory At British Columbia, Canada
Perform any other task assigned by the manager.
Minimum of 3 years previous experience working as IT Tech. Support or Help Desk Tech.
Microsoft Certified Systems Engineer (MCSE) Certification would be very advantageous.
Working experience with Microsoft Products, especially Word, Excel, Outlook, Visio, and PowerPoint.
Experience with PC and Server/Storage Hardware.
Working Knowledge of Network switches and cabling.
It Helpdesk Dispatcher Jobs
By Toronto School of Management At Toronto, Ontario, Canada
This position requires you to work remotely.
Prior experience working with IT Helpdesk
Troubleshoot Microsoft Office products, i.e., Outlook, Word, and Excel Communication skills are a must.
Assist with Helpdesk activities for IT members and students.
Receive, evaluate, and prioritize Help Desk trouble tickets.
Assign tickets to appropriate IT team members.

Are you looking for an exciting and rewarding career in HelpDesk Technician? We are looking for a motivated individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting hardware and software issues, providing customer service, and helping to maintain our network. If you have a passion for technology and helping others, this could be the perfect job for you!

A HelpDesk Technician is responsible for providing technical assistance and support related to computer systems, hardware, or software. They answer queries, diagnose problems, and provide solutions to technical issues.

What is IT Helpdesk Technician Skills Required?

• Excellent customer service and communication skills
• Knowledge of computer systems, hardware, and software
• Ability to troubleshoot and diagnose technical issues
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Knowledge of network systems and protocols

What is IT Helpdesk Technician Qualifications?

• High school diploma or equivalent
• Technical certification or degree in computer science or related field
• Experience in customer service or technical support

What is IT Helpdesk Technician Knowledge?

• Knowledge of computer systems, hardware, and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is IT Helpdesk Technician Experience?

• Previous experience in customer service or technical support
• Previous experience in a help desk environment

What is IT Helpdesk Technician Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Diagnose and troubleshoot technical issues
• Provide technical assistance and support
• Install, configure, and upgrade computer hardware and software
• Monitor and maintain computer systems