It Technician Jobs

Who we are

Founded in Chilliwack, B.C. the Westbow Group of Companies aims to build our communities through construction, realty, wealth, agriculture, and charity. Since 1977, Westbow continues to grow and expand. We are a company that prides itself on its values:

• We act with integrity
• We care
• We work hard, we work smart
• We build lasting value
• We have fun
• We are creative and innovative

About the role

Reporting to the IT Manager, the IT Technician will be responsible for supporting all Westbow employees with their IT needs. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-oriented mindset. As an IT Technician, you will be responsible for maintaining computer all IT Systems, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT infrastructure across all of locations.

What you’re great at

• Using your creativity to solve issues
• Working in teams
• Being knowledgeable and staying updated with new technology

What you’ll be doing

• Prioritizing issues/requests based on urgency and impact
• Keeping pace with the software used by the organization / adhere to IT best practices
• Keeping up-to-date with the latest trends and technologies in the IT industry.
• Developing help sheets and frequently asked questions lists for end users
• Installing, configuring, and maintaining company hardware, software, and peripherals.
• Performing post-resolution follow-ups to help requests
• Setting up and maintaining user accounts, permissions, and security settings.
• Recording, tracking, and documenting the help desk request problem-solving process
• Managing inventory supplies
• Fielding incoming help requests via both telephone, e-mail, tickets in a courteous manner
• Performing preventative maintenance
• Testing fixes to ensure problems have been adequately resolved
• Performing hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications

What we’re looking for

• Experience running and terminating network cables
• Proven analytical and problem-solving abilities
• Working knowledge of a range of diagnostic utilities
• CompTIA A+ certification and/or relevant Microsoft certification is considered an asset
• Experience working in a team-oriented, collaborative environment
• Highly self-motivated and directed
• Strong written and oral communication skills
• Exceptional customer service skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Keen attention to detail
• Familiarity with Active Directory / Azure / Intune / Etc.
• Experience with Windows Desktop and Server Operating Systems and back-end server support (e.g., setting up email accounts / file server permissions)
• Ability to absorb and retain information quickly
• Ability to conduct research into a wide range of computing issues as required
• Proficiency in Microsoft Office applications and 365 suite (email, sharepoint) experience
• Ability to effectively work in a team environment
• 2-5 Years working in an IT Role
• Experience with remote support (e.g., helpdesk/service desk, PC, phone, documentation and maintaining documentation)
• Vehicle / License to travel between locations as required
• A bachelor's degree in computer science, information technology, or a related field is preferred

What you can expect from us

• Benefits package
• Fun company events
• Volunteer opportunities with Westbow Gives Back
• Investment opportunities and investment matching
• Flexible work schedule
• Casual dress attire and cheerful work environment
• Supportive team and leadership staff
• Education and Mentorship opportunities