Intermediate It Technician Jobs

Experience in transposing requirements/user stories into content design – preferably using a CMS (Content Management System) or DB implemented content.

Experience in transposing requirements/user stories into content design using a CMS (Content Management System) or DB implemented content.

Knowledge and understanding of Information Management principles, concepts, policies and practices

Experience with large projects implementation that use content management systems or relational DB as back-end storage repositories

Familiar with change-management principles and methodology

Experience in leading and facilitating in-depth workshops to elicit, review and confirm business requirements, business models, business rules, user, interface design.

Experience in transposing requirements/user stories into content design using a CMS (Content Management System) or DB implemented content.

Experience in transposing requirements/user stories into content design – preferably using a CMS (Content Management System) or DB implemented content.

Knowledge and understanding of Information Management principles, concepts, policies and practices

Experience with large projects implementation that use content management systems or relational DB as back-end storage repositories

Experience and Skill Set Requirements:

Familiar with change-management principles and methodology

Experience with remote support (e.g., helpdesk/service desk, PC, phone, documentation and maintaining documentation)

Being knowledgeable and staying updated with new technology

Proficiency in Microsoft Office applications and 365 suite (email, sharepoint) experience

CompTIA A+ certification and/or relevant Microsoft certification is considered an asset

Experience with Windows Desktop and Server Operating Systems and back-end server support (e.g., setting up email accounts / file server permissions)

Experience running and terminating network cables

Substantial knowledge and experience in a field related to university or scholarly research.

Analytical skills, to remotely diagnose and solve problems with hardware, software and peripherals.

Five years’ technical support experience.

Knowledge of hardware, software and peripherals, as well as IT security guidelines and standards.

Knowledge of networking protocols and technologies, to configure networks and solve connectivity problems.

Knowledge of office software, to provide technical support and assist users.

Resolve or escalate all calls forwarded by Syntax Help Desk and ensure timely data entry into the ticketing system;

1 year of experience in the computer service field;

Excellent working knowledge of all Microsoft Office Suite applications especially Outlook, Excel, Word & PowerPoint.

Providing Tier 1+ and above technical support to a business unit’s employees;

Maintaining working components through repair and/or replacement;

Ensure adequate inventory for computers and spare parts;

Experienced, independent, and able to handle 15-20 projects per year without requiring excessive supervision or micromanagement

Exposure to data center environments; backups, redundancies, server management etc.

Experience with Windows domains, firewall and networking systems, phones, email and cloud services, virtualization, and certifications with technology as an asset

Ensuring risks are managed while minimizing their impact on projects and customers

5+ years of experience in the IT industry

3+ years of experience with a portfolio of completed projects in the IT industry

£117 a day Inside IR35

Create detailed logs and use support documentation to resolve or record incidents in an efficient manner.

Liaise with second and third level support teams to escalate and resolve problems where necessary.

Take a keen interest in IT, keeping up to date with latest technological developments.

Ensure adherence to corporate policies, including Equality & Diversity and Health & Safety.

Collect and record performance stats.

Offer on-site and remote support, by phone and email, to the company's users and all their retailers;

High flexibility and remote working

More than 2 years of experience as an IT technician / Helpdesk;

Knowledge of Windows Server, Active Directory and M365;

Knowledge of TCP/IP, VPN, DHCP, etc. network protocols;

Diagnose and resolve level 2 problems;

Educate and train users on basic IT procedures, such as password management and data backup.

High school diploma or equivalent; relevant certifications or technical training in IT support is a plus.

Proven experience in providing technical support to users in a professional environment, preferably in a medical or healthcare setting.

Strong knowledge of Windows and Mac operating systems, hardware troubleshooting, and software installations.

Excellent communication skills with the ability to explain technical concepts to non-technical users.

Strong problem-solving and analytical skills, with the ability to adapt to changing priorities and resolve issues efficiently.

Knowledge of library acquisitions and collection management processes

Experience in electronic resources management

Capture and document the outcomes of electronic resources management tasks, such as troubleshooting, access management and licenses.

Proactively recommend procedural changes to Resources Management and Discovery team.

2 years of experience in customer service and a user-focused approach.

Experience with Integrated Library Systems (ILS) and/or Library Services Platform (LSP).

Responsible for day-to-day system administration, including internal network management, VPN, Microsoft Active Directory (AD) and system backups.

Linux, Windows, Mac/iOS server and client management.

Extensive knowledge and hands-on experience in LAN, WAN & SD-WAN Technologies.

ITIL Service delivery manager qualifications

Identify and implement changes required to the network configuration to meet business operations and growth requirements.

3+ years of relevant experience in IT/ Networking

Post-secondary education in IT or Electronics Engineering Technology, Telephony experience preferred, relevant experience will be considered

Train customers to use their equipment and provide technical service support (both remotely and on-site).

Avaya Cloud Office (Ring Central), Avaya IP Office, Cloudli (formerly Babytel) and/or Allworx on premise certified or equivalent experience preferred

You fit with Office Interiors’ six Core Values (our People, our Customers, our Environment, our Communities, Results and Integrity)

You are engaged in the community; community involvement is expected for every member of our team

Ability to work in a team environment

5+ years delivery methodology: knowledge and experience in Agile / Scrum / Iterative Development and Waterfall

lived in Canada for 5+ years

5+ years as an Intermediate IT PM

Agile / Scrum / Iterative

Experience with Active Directory, group policies, and user management

Utilize Datto PSA for IT ticketing system to manage and track support requests efficiently

Minimum of five years of experience working as an IT Technician or in a similar role

Strong knowledge of Windows and/or macOS operating systems

Experience using Datto PSA or other IT ticketing system is highly preferred

Excellent problem-solving skills and ability to work well under pressure