Intermediate It Technician Jobs in Ontario

Substantial knowledge and experience in a field related to university or scholarly research.

Analytical skills, to remotely diagnose and solve problems with hardware, software and peripherals.

Five years’ technical support experience.

Knowledge of hardware, software and peripherals, as well as IT security guidelines and standards.

Knowledge of networking protocols and technologies, to configure networks and solve connectivity problems.

Knowledge of office software, to provide technical support and assist users.

Resolve or escalate all calls forwarded by Syntax Help Desk and ensure timely data entry into the ticketing system;

1 year of experience in the computer service field;

Excellent working knowledge of all Microsoft Office Suite applications especially Outlook, Excel, Word & PowerPoint.

Providing Tier 1+ and above technical support to a business unit’s employees;

Maintaining working components through repair and/or replacement;

Ensure adequate inventory for computers and spare parts;

Educate and train users on basic IT procedures, such as password management and data backup.

High school diploma or equivalent; relevant certifications or technical training in IT support is a plus.

Proven experience in providing technical support to users in a professional environment, preferably in a medical or healthcare setting.

Strong knowledge of Windows and Mac operating systems, hardware troubleshooting, and software installations.

Excellent communication skills with the ability to explain technical concepts to non-technical users.

Strong problem-solving and analytical skills, with the ability to adapt to changing priorities and resolve issues efficiently.

Knowledge of library acquisitions and collection management processes

Experience in electronic resources management

Capture and document the outcomes of electronic resources management tasks, such as troubleshooting, access management and licenses.

Proactively recommend procedural changes to Resources Management and Discovery team.

2 years of experience in customer service and a user-focused approach.

Experience with Integrated Library Systems (ILS) and/or Library Services Platform (LSP).

Responsible for day-to-day system administration, including internal network management, VPN, Microsoft Active Directory (AD) and system backups.

Linux, Windows, Mac/iOS server and client management.

Extensive knowledge and hands-on experience in LAN, WAN & SD-WAN Technologies.

ITIL Service delivery manager qualifications

Identify and implement changes required to the network configuration to meet business operations and growth requirements.

3+ years of relevant experience in IT/ Networking

5+ years delivery methodology: knowledge and experience in Agile / Scrum / Iterative Development and Waterfall

lived in Canada for 5+ years

5+ years as an Intermediate IT PM

Agile / Scrum / Iterative