It Retail Systems Administrator - Hybrid Remote

Great Place to Work Certified™
Retail Systems Administrator – Hybrid Remote
Reports to: IT Retail Systems Manager, Baker's Delight in Australia
Location: Vancouver, BC
We are rolling out brand new platform across our COBS Bread bakeries and are looking for an IT Retail Systems Administrator to join our Information Technology Team. This position will manage and administer the Retail Systems comprising of Microsoft Dynamics 365 Commerce (POS, Finance & Operations, Loyalty, eCommerce), Microsoft Dynamics 365 Marketing, Profisee Master Data Management and Adyen Payments.
Key responsibilities include:

• Assist with projects and other duties as assigned
• Support testing and deployment of all software updates to the production environment
• Manage 3rd party vendor relationships
• Write, publish or update knowledge base articles related to Retail System operations for use by Support Services or other members of the department
• Field incoming problem tickets from end users to resolve configuration and software issues within the Retail Systems including categorization, prioritization and technical escalation
• Administer and configure the Retail Systems in accordance with business needs such as new site setup & campaigns
• Maintain and provide escalation point for Support Services in relation the various Retail Systems

Requirements
What You Bring to the Table:

• Thorough understanding of Retail
• ITIL Foundations Certificate
• Ability to work in a team to discuss technical matters pertaining to issues, problems, or technical specifications
• Excellent communication skills, both written and verbal
• 7+ years’ experience in IT support or comparable role
• Post-secondary Degree or diploma with concentration in computer science or related field
• Extensive experience with core software applications including Microsoft Dynamics 365 Commerce and / or Microsoft Dynamics 365 MarketingProven track record in meeting deadlines and integrating new technologies

Benefits
What’s in it for You:

• Paid day for community service or volunteer opportunity
• A flexible hybrid work arrangement and a one-time work from home reimbursement to ensure you're set up for success
• Complimentary self-serve kitchen of fresh produce, deli meats and of course, COBS Bread and treats!
• Not only do we have fresh COBS Bread product delivered daily to our Vancouver Support Office, we offer some pretty sweet perks too!
• Subsidized wellness program and an on-site gym facility
• An open, ‘continuous-learning’ environment where professional development and career progression is encouraged
• A great Extended Health & Dental Benefit, Group RRSP Matching, and Health Spending Account
• Competitive salary, bonus and vacation plan
• Paid sick, mental health and personal leave days
• High level of autonomy and responsibility
• Work within a dynamic, driven, high-achieving, close-knit and fun-loving team

We thank all applicants for their interest in COBS Bread but would like to advise that only applicants shortlisted for interview will be contacted.
We are an equal opportunity employer and value diversity at our company.
About COBS Bread
With over 160 locations, COBS Bread serves fresh and delightful baked goods to communities across Canada. Any unsold items are donated daily to various local charities and food banks. The company's success can be attributed to the quality of our product, the development of our people and our warm and friendly customer service.
COBS Bread is part of Bakers Delight – Established in 1980 operating as Bakers Delight in Australia and New Zealand, and since 2003 as COBS Bread in Canada and the USA. Together we have grown to more than 700 bakeries across Australia, New Zealand, Canada and the USA. The entire network employs over 15,000 people, serving more than 2.1 million customers each week.
Accessibility
Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.