Sre And System Administrator (Remote Canada)

We are seeking a talented Site Reliability Engineer (SRE) and System Administrator to join our team at Uptime.com.

You will play a critical role in ensuring the high availability, reliability, and performance of our systems. You will be responsible for designing and implementing scalable, resilient, and automated infrastructure solutions. Additionally, you will collaborate closely with cross-functional teams, such as developers and product managers, to achieve common goals and drive continuous improvement. Your expertise in monitoring, incident management, infrastructure as code, and cloud platforms like AWS or GCP will be invaluable in maintaining and enhancing our systems.

Responsibilities:

(As SRE)

• Identify performance bottlenecks and scalability issues, and implement optimizations to improve system performance.
• Design and implement disaster recovery plans to ensure business continuity in the event of a system failure or disaster.
• Ensure high availability and reliability of systems through effective monitoring, incident management, and proactive troubleshooting.
• Collaborate with cross-functional teams to implement and manage centralized logging systems, ensuring comprehensive visibility into the environment.
• Stay up-to-date with the latest technologies and industry trends in SRE, and actively seek opportunities for improvement and innovation.
• Secure SaaS web applications against DDoS attacks, leveraging industry best practices and mitigation techniques.
• Develop and maintain infrastructure as code using tools like Terraform, Docker, and Kubernetes.
• Foster a culture of ownership and independence, taking responsibility for complex infrastructure implementations and driving them independently when required.
• Design and implement highly-available, scalable SaaS systems including web servers, background processing, and databases.

(As System Admin)

• Contribute to on-call rotations: Participate in on-call rotations to provide 24/7 support for emergency situations, system alerts, and critical incidents outside of regular working hours. Respond promptly to on-call requests, resolve urgent issues, and ensure continuous system availability.
• Monitor system health and performance: Utilize monitoring tools to proactively monitor the health and performance of systems, networks, and servers. Identify anomalies, potential issues, or performance bottlenecks and take necessary actions to maintain system stability and efficiency.
• Offer user support: Assist end-users by responding to inquiries, troubleshooting software or hardware issues, and providing guidance on system usage. Handle user requests, password resets, access permissions, and other user-related tasks to enhance user productivity and satisfaction.
• Perform system maintenance and upgrades: Conduct routine maintenance tasks, including applying patches, updates, and security fixes to operating systems, software, and infrastructure components. Ensure optimal system performance, security, and reliability.
• Maintain documentation: Create and maintain detailed documentation, including configuration settings, troubleshooting steps, and standard operating procedures (SOPs). Contribute to knowledge bases and share expertise with the team. Ensure accurate and up-to-date documentation for future reference.
• Provide technical support: Address and resolve technical issues, incidents, and problems related to systems, networks, servers, and applications. Diagnose root causes, troubleshoot, and implement timely resolutions to minimize downtime and ensure system availability.
• Participate in incident response: Respond promptly to system failures, outages, security breaches, or other critical incidents. Take necessary measures to mitigate the impact, minimize downtime, and restore systems to normal operation.

Requirements

Requirements:

• Experience in securing web applications against DDoS attacks and implementing mitigation strategies.
• Familiarity with cloud platforms like AWS or GCP, with hands-on experience in designing and managing infrastructure on these platforms.
• Excellent communication and collaboration skills, with the ability to work closely with cross-functional teams to achieve common objectives.
• In-depth knowledge of monitoring tools and technologies, with experience in setting up monitoring for complex, distributed web applications.
• Proficiency in infrastructure as code tools like Terraform, Docker, and Kubernetes.
• Bachelor's degree in computer science, engineering, or a related field (or equivalent experience).
• Strong experience in designing and implementing highly-available, scalable SaaS systems.
• Strong problem-solving and troubleshooting skills, with the ability to work effectively under pressure.
• Solid understanding of incident management processes and experience in resolving critical incidents.

Benefits

How we will support your growth and success:

• Family Leave (Maternity, Paternity)
• A supportive team of passionate and dedicated individuals all focused on building the best monitoring service in the world.
• Discover the exciting world of monitoring, observability, and SRE while becoming an advocate and drive innovation in the industry.
• Training & Development
• Work From Home
• Paid Time Off (Vacation, Sick & Public Holidays)
• Health Care Plan (Medical, Dental & Vision)
• Partner with executives, leadership and cross-functional organization including engineering, marketing and business operations.
• Professional development opportunities to further skills and knowledge