It Helpdesk Dispatcher Jobs

[Some qualifications you may want to include are Skills, Education, Experience, or Certifications.]

[Be specific when describing each of the responsibilities. Use gender-neutral, inclusive language.]

Example: Determine and develop user requirements for systems in production, to ensure maximum usability

Example: Excellent verbal and written communication skills

College diploma, in Computer Science, or a combination of equivalent education and work experience required

5+ years' experience in an IT Service desk environment, and 2 years in a 2nd/3rd level support hardware/software

IT Service Desk - HelpDesk– Mandatory Skills

IT Service Desk - HelpDesk - Preferred Skills

Working with SCCM as well as providing end-user support for hardware and software issues

This is an on-site role

Work collaboratively with clients, staff, and management to resolve scheduling issues.

Schedule and monitor remote and field technical resources to maximize efficiency and profitability.

Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.

Two years of experience in an IT service related role.

Previous experience with IT Service Desk dispatch strongly desired but not required.

First in the phone queue to take service requests. Professional phone manners are essential.

Proven analytical and problem-solving skills.

Good written, oral, and interpersonal communication skills.

Team-oriented and skilled in working within a collaborative environment.

College diploma or university degree in Computer Science and/or 2-3 years of work experience in the IT field.

One or more of the following certifications:

2-3 years of experience supporting computers, printers, mobile devices, and business applications.

Minimum 5 years experience in technical support management or a similar role.

Strong leadership, coaching, and team management skills.

Ensure the technical support team has the necessary skills and knowledge.

The required qualifications for the Help Desk Manager are:

Manage a team of technical support professionals to provide great customer service and resolve technical issues quickly.

Improve technical support services and make sure customers have a great experience.

Document solutions to recurring problems in the knowledge base, promoting self-help among users.

AEC, DEC, or equivalent certification at a higher level.

Minimum of 2 years of experience in an IT Helpdesk environment.

Strong communication skills, both written and verbal.

Delivering Level 1 support to users, addressing incidents, and handling service requests.

Ensure all incidents and service requests are resolved promptly, adhering to the defined SLAs.

Work Experience / Education / Certifications

• Prepare and maintain all department documentation, including inventory and asset management

• RDC & ODC Warehouse Management

Reports to: Manager, IT Support & Implementation

• Incident tickets: All Cherwell ticket must be acknowledged and resolved within the set SLA

• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself

Install software via centralized computer management system - MangineEngine Endpoint Central Cloud.

List of job duties or job description.

Manage hardware and software inventory.

Maintain an internal knowledge base for users to reference.

Look for ways to improve customer experience.

Title of the position to fill.

This position requires you to work remotely.

Prior experience working with IT Helpdesk

Troubleshoot Microsoft Office products, i.e., Outlook, Word, and Excel Communication skills are a must.

Assist with Helpdesk activities for IT members and students.

Receive, evaluate, and prioritize Help Desk trouble tickets.

Assign tickets to appropriate IT team members.