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Company | Parts Town Canada |
Address | Scarborough, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Transportation, Logistics, Supply Chain and Storage |
Expires | 2023-08-18 |
Posted at | 9 months ago |
About Us
- Knowledge of business applications (ERP or financial systems), communication platforms, and IT processes a plus.
- Work on multiple projects to meet company deadlines.
- Set up office 365 email accounts and update active directory user groups and permissions.
- Maintain Anti-Virus and data encryption systems and verify computers are current with security patches and virus definitions.
- Support internal employees via phone calls, chats, and ticketing system.
- Knowledge of networking, operating system, and server architectures.
- Resolve service request and incidents in our Jira (helpdesk portal).
- Create documentation in knowledge base to better serve our end-users.
- Perform computer, phone, printer, and other information technology adds/moves/changes.
- Responsibility for all IT-related assets including organization, availability, security, and tracking of equipment such as laptops, monitors, headsets, docking stations, etc.
- You have at least 3 years' experience in a technical support role, such as Help Desk, IT Remote Support, or Systems Operator
- You ideally have a Bachelor's or Associate's degree in Information Systems or Computer Sciences - or relevant work experience in a related field
- You are an excellent communicator (written and verbal) and enjoy problem solving
- You are well-versed with IT processes (e.g., ITIL, ITGC and PCI)
- Excellent communication skills over the phone, in person, and through email
- You demonstrate vast knowledge and experience supporting Laptop/Desktop computers, hardware troubleshooting, Microsoft SCCM and Windows Desktop operating systems, software (including MS Office)
- You're a multi-tasking pro and love working on multiple projects simultaneously and juggling priorities
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