It Analyst Jobs

Support Staff Full-time Net New Position
(First consideration for Support Staff and Academic positions will be given to internal applicants in accordance with the respective Collective Agreements.)
The IT Analyst acts as a systems specialist, working with a team of users and technical staff, to specify requirements, install, test, implement, and provide training and support for systems solutions. The incumbent consults with users, vendors, and management to determine needs and expectations, analyze current systems and procedures, support automated solutions, define business rules, assess impact, and adapt procedures. This position acts as an IT resource to areas of responsibility and serves as a conduit between the users, IT staff, and management.
Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the needs of the department through a hybrid work arrangement with 1-2 days on-site, and 3-4 days remote.
Responsibilities

• Analyzes information to achieve a high level of in-depth understanding of user processes and business rules
• Suggests areas for improvement in internal processes along with possible solutions
• Tests new releases of portals
• Resolves unusual situations that may occur by determining the nature, scope, and priority of the problem and developing, implementing, and documenting the solution
• Trains users; liaising with user departments to monitor utilization of systems and measure the success of a solution
• Provides support of enterprise applications to teams consisting of users and technical staff
• Investigates and analyses problems, including the impact analysis of change in order to recommend appropriate solutions
• Creates a plan to effectively transition to the new system in a cost-effective, acceptable manner, including training and testing
• Develops and maintains technical expertise to support the development of new processes, procedures, methods, and users
• Develops, implements, and documents solutions
• Liaises with the development team when portal changes are required, communicating technical and procedural details in written or verbal format, logging cases, follow up, prioritizing existing cases
• Determines the nature, scope, and priority of problems
• Gathers information to identify user needs, project definition, scope, goals and constraints, and system inputs and outputs
• Provides the appropriate level of assistance, guidance, and support to users
• Conducts analysis to determine requirements, severity, and priority of issues, determines if/when to involve internal staff or vendor
• Plans for and designs integration between systems
• If system issue is confirmed, involves appropriate IT staff as deemed applicable
• Resolves data integrity situations requiring analysis and mass changes, ensuring that the integrity of system data is maintained throughout all change processes
• Monitors data and systems on an ongoing basis to ensure integrity
• Identifies the impact of new systems in procedures, practices, forms, automated systems, staffing, and overall organization to inform user decision
• Communicates completion of system changes and updates to users by creating documentation and release notes
• Works with users to provide the appropriate level of assistance, training, guidance, and support
• Researches and recommend solutions
• Focuses on the integration of College Information Systems
• Performs business and systems analysis activities

Qualifications

• ITIL certification or similar training in IT service management/System Administrator is preferred
• Excellent planning, time management, and organization skills
• Three years of experience working as a System Analyst or Specialist with proven skills in systems analysis, database query, testing, implementation, and evaluation of complex systems
• Knowledge of relevant programming languages, databases, and operating systems
• Two-year Diploma in Software or Database Development is required
• Excellent verbal, written, and people skills
• Strong analytical, problem-solving, and decision-making skills
• In-depth knowledge of system life cycle including system design, analysis, programming, testing, implementation, and documentation techniques in support of enterprise systems
• Knowledge of project and information management tools/software as well as applications for reporting and analyzing data

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Conestoga College is a leader in polytechnic education. Our career-focused education, training, and applied research programs prepare students for success, support industry, and workforce needs and promote economic prosperity throughout our region and across Ontario.
We thank all applicants but only those selected for an interview will be contacted. Conestoga College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact Human Resources via the Contact page.