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It Business Analyst (Remote)
Company | Motorola Solutions |
Address | Vancouver, British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Telecommunications |
Expires | 2023-07-22 |
Posted at | 10 months ago |
Company Overview
- Monitor and control project quality, risk & performance. Ensure fulfillment of commitments by designated timelines and milestones.
- Ensure stakeholders and business partners generate experiences that delight customers and partners as VS&AC’s IT capabilities related to Lead to Cash, subscriptions & customer support services are built, enhanced and transformed.
- Effectively execute on IT Capabilities delivery & business escalations.
- Maintain up-to-date user guides and Process Documentation & create as-is & to-be process flows for new initiatives. Address how-to queries.
- Assist with the development of business cases to help establish budget and project plans for new initiatives.
- Maintain alignment with several stakeholders including customer service management, product development, sales & business operations, and business clients.
- Identify business areas that can be improved to increase efficiency and strengthen business processes.
- Contribute to Roadmap & release planning through a detailed understanding & documentation of business needs as well as scoping of initiatives.
- Analyze business requirements to develop, manage and prioritize User stories to deliver appropriate IT capabilities including the creation of tickets in Jira.
- Assist with coordinating and leading User Acceptance Testing efforts
- Work closely with business stakeholders to communicate findings and help implement changes.
- Drive adoption of IT capabilities, and champion organizational change management.
- 5+ years of experience in a Business Analyst role to include writing user stories and process documentation.
- A general understanding of the capabilities and architecture of the Salesforce platform.
- Proven ability to create high-quality and detailed documentation.
- Excellent communication and listening skills.
- Significant contribution to the successful deployment of at least 2 Salesforce-related projects.
- Proven ability to drive & lead requirements-elicitation sessions and workshops across multiple business functions.
- Self-starter who enjoys taking the initiative.
- Proven problem solving skills, with ability to resolve complex issues in an environment of rapid change positively and professionally; ability to ask penetrating questions, detect unstated assumptions, and resolve conflicts.
- 5+ years of IT Business Analysis experience.
- Knowledge and experience working with SAP is an added plus.
- Knowledge and experience working with CPQ, ERP, Subscription Management and other lead to cash systems is an added plus.
- Ability to drive a conversation with business stakeholders to uncover the “why” behind requirements. This role is best suited for someone who enjoys acting as a trusted advisor to business stakeholders and not just an order taker.
- Ability to build relationships at all levels of the organization based on trust, transparency, and by delivering on commitments.
- Fundamental understanding of organizational change management
- Strong organizational and time management skills; ability to balance and effectively prioritize multiple projects simultaneously.
- Experience writing Acceptance Criteria in Gherkin format.
- Bachelor's Degree with 5+ years of Business Analyst experience
- OR Masters Degree with 3+ years of Business Analyst experience
- OR 7+ years of Business Analyst experience
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