Associate Manager, It Jobs

Please note that this is not a remote position – providing physical support at our offices in Vancouver for at least 3 days per week is required.

We’re a people-first, customer-obsessed company motivated by our passion for empowering digital marketers to achieve success with their campaigns. With intuitive landing page builders and a comprehensive suite of AI-powered features, our

Our team's technical expertise and creativity work together to drive our mission forward every day. We aim to continue being an innovative and inspiring company that both our customers and employees admire—and we invite our future team members to join us!

About the role:

We’re looking for an Associate Manager, IT to help us drive various IT projects, and support our users, a multitude of SaaS applications, our internal network infrastructure, and our IAM platform. As the people leader and technical team lead for our Systems Administrators, you will provide them with mentorship and guidance as you collaborate on driving various projects forward by breaking down projects and taking the associated tasks to completion. In addition, you will work on IT process improvement projects as well as help our systems administrators with day-to-day IT activities as needed. In this role, you will partner with Information Security and Compliance teams to ensure our IT ecosystem remains secure and compliant. As our Associate Manager, IT you will report directly to the Director, Business Technology & Compliance.

What you’ll be doing:

• Implement and enforce IT policies, procedures, and standards to maintain a secure and compliant IT environment
• Ensure IT plans and investments support scalability, security, and compliance requirements
• Work extended and/or alternative hours if needed for roll-outs, system upgrades, etc.
• Perform other duties as assigned by the Director, Business Technology & Compliance related to sustainability and scalability of the IT operations of a fast-growing SaaS organization
• Monitor system performance, security, and availability, proactively identifying and addressing issues
• Coordinate and prioritize team tasks, projects, and resources to ensure timely and effective delivery
• Identify and address skill gaps, provide training opportunities, and promote professional development
• Lead and mentor a team of IT professionals, fostering a culture of collaboration, innovation, and continuous learning
• Implement the company's IT strategy, aligning technology initiatives with business objectives
• Engage in ongoing assessment of new software and hardware solutions
• Oversee the design, implementation, and maintenance of robust IT infrastructure, including staff laptops, networks, and cloud services

A little bit about you:

• Delightful approach to communication, engagement, and customer service
• Experience with Single Sign-on providers and password management tools
• Knowledge of Cisco Meraki networking infrastructure
• Excellent leadership and people management skills, with the ability to motivate and inspire teams
• Strong project management skills, with a track record of successfully delivering complex IT projects
• Experience in automation using Python and/or Bash, leveraging APIs when available
• In-depth working knowledge of Google Workspace and accompanying apps, Zendesk, Slack, AWS IAM
• Affinity for process improvement, information transfer, and effective documentation
• Proven experience (2+ years) in IT management or team leadership, preferably in a SaaS environment
• Comfortable using and navigating the command line

Share our Values:

• Courage
• Being Real
• Ambition
• Diversity
• Empathy

What’s in it for you:

🤝 Flexibility and time off

• 20 vacation days
• One paid volunteer day per year
• Holiday Closure: December 25th - January 1st
• One paid day off on your birthday
• A digital-first, distributed working model with flexible hours – for this role, we will consider only applications from those based around Vancouver, Canada*

🩺 Health and wellness

• A comprehensive benefits package including medical, dental, vision, and generous mental health support options – all available on day 1
• Parental leave and planned reintegration program
• 12 personal wellness days
• $500 health and wellness allowance**

🎓 Growth

• Professional development time and budget
• Org-wide and employee-led DEI and growth initiatives

🌟 More perks!

• One-time work-from-home allowance - $500
• Please note that providing physical support at our offices in Vancouver for at least 3 days per week is required.
• An annual allowance of $1,000 that you can choose to use towards your vacation, or put toward your RRSP contribution**
• These amounts will be prorated based on your start date.

Unbounce welcomes you to be YOU!

At Unbounce, we want every employee to be excited to bring their full, authentic self to work. When you bring your unique experiences, background, knowledge, perspective, and self-expression while embracing the same from others we learn from each other. We innovate and co-create an environment where Unbouncers can do the best work of their careers. We’re bolder and more brilliant together.

We’re dedicated to ensuring each Unbouncer feels a sense of belonging, feels safe, cared for, respected and valued for who they are, and trusts that their unique voice is heard, embraced, and meaningfully contributes to decision-making. We’re committed to equitable employee experience, opportunity, pay and support for every employee regardless of gender identity or expression, race, ethnicity, family or marital status, religion, socio-economic status, veteran status, national origin, age, sexual orientation, education, disability, or any other characteristic that makes you unique.

We have no tolerance for sexism, racism, xenophobia, homophobia, transphobia, ableism, ageism, or any other forms of hateful/harmful discrimination and we’re taking action against unequal pay in our community through leading the #PayUpforProgress movement.

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