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Manager, It Operations Jobs
Company | Sunrise Farms |
Address | Surrey, British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Food and Beverage Manufacturing |
Expires | 2023-07-31 |
Posted at | 10 months ago |
Sunrise Farms is a group of companies with primary focus in the poultry industry.
- Ensures that all direct reports employees adhere to company policies and procedures.
- Performs other duties as required.
- Provides management, leadership, and oversight of the IT Operations functions, which includes the Service Delivery/Help Desk and Infrastructure teams.
- Operates as the business owner for the implementation of IT Infrastructure and Services projects and plans including Microsoft Azure cloud infrastructure.
- Maintains security of the IT systems inpartnership with the Cyber Security function.
- Ensures the day-to-day administration of IT services including but not limited to On-Premise, Public Cloud, VMware, Citrix, and Windows server environment functions.
- Collaborate with VP, Business Systems and the business to formulate and deploy long-term strategic plans.
- Ensures the maintenance of a stable infrastructure, actively monitors for problems, identifies recurring problems and directs corrective and preventative action.
- Manage IT Operations department operational and strategic plans including setting priorities based on business requirements including planning, organizing the allocation of resources.
- Manage IT Operations staffing including recruitment, supervision, development, evaluation actions.
- Has leadership and oversight for enhancing, updating, and leading the communication of IT policies and procedures to the organization.
- Acts as an escalation point for business and IT operations, provides third level support as needed, escalates unresolved issues if need be, to the Vice President, Business Systems.
- Ensures employees have access to IT resources and is high quality, with SLAs adhered to.
- Maintains vendor relationships for key initiatives and investments to ensure organizational support.
- Oversight and management of project managers/consultants/contractors responsible for projects within IT Operations scope.
- Periodically reviews the performance of IT systems to determine operating costs, productivity and upgrade requirements and where identified proposes global infrastructure design.
- Ensures the day-to-day administration of the company’s WAN, wired and wireless networks in all plants and facilities across Canada.
- Communicates expectations to direct reports including consulting and contract resources, manages performance, and provides leadership and support to team members.
- Project coordination for internal IT initiatives .
- Oversees the regular monitoring of the IT operating environment with careful consideration and management of relevant KPIs.
- Prepares financial budgets for CAPEX and OPEX for functional areas.
- Development and guidance of business continuity requirements and implements including architecture, security, purchasing, provisioning, maintenance.
- Performs product research and selection, followed by procurement of hardware and software, and manages licenses and subscriptions.
- Understanding of Incident, Problem and Change Management.
- Proven track record leading or participating in cloud migration projects from on-premise to Microsoft Azure .
- Degree or diploma in IT, computer science or similar from a recognized institution.
- Minimum 10 years of experience in an IT Infrastructure or Operations role environment, with at least 7 years of team leadership.
- Understanding of Help Desk technology including Active Directory, Intune.
- Understanding of Infrastructure technology including on-premise, Cloud, virtual, physical, disaster recovery and core IT services.
- Excellent attention to detail.
- Able to work under pressure in a fast-paced environment.
- Some extra hours required.
- Travel as required.
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