It Operations And Support Manager

IT Operations and Support Manager

Summary

AIDE Canada is a national autism initiative headquartered in Richmond BC. We are funded by the Public Health Agency of Canada and administered by the Pacific Autism Family Network (PAFN). We deliver resources and information to support the autism and/or intellectual disability community. Our friendly, neurodiverse staff enjoy a culture of inclusivity, positivity, and purpose. Our offices are located in a purpose-built sensory friendly environment. We love what we do and the positive, measurable difference that we make in our community.

As the leader of the IT operations team, the IT Manager is responsible for leading the planning and execution of IT projects for a variety of initiatives.  The role requires a diverse and flexible skill set for supporting a wide range of applications and projects such as: working with 3rd party service providers to manage the security and stability of the AIDE Canada website and library service, delivering technical support to the rest of the AIDE Canada team, and managing new projects as they arise.

What you will do:

• Provide deskside and remote application/software support AIDE Canada and the Pacific Autism Family Network staff
• Create and monitor performance goals for direct reports
• Review service provider vendor support contracts, evaluate vendors and manage vendor relationships
• Provide ongoing support to the AIDE Canada and the Pacific Autism Family Network operational team on cross-functional projects
• Stay current on emerging IT trends, particularly related to web related platforms and the Office365 suite
• Recommend and implement technology along business / project needs
• Work to ensure the smooth operation of the AIDE Canada website (Sitefinity based) and the AIDE Canada Library site (Koha Based) by overseeing SEO, service, and publishing initiatives
• Ensure AIDE Canada is prepared for major changes in technology and platforms
• Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware

What you offer:

• Ability to deliver business goals and capabilities through people, process and tools
• Strong risk management skills
• Expertise in supporting networks, hardware, software and Cloud-based applications
• Business acumen and ability to communicate with technical and non-technical people
• 2-4 years’ experience directly supervising and mentoring technical staff
• 5-7 years of experience working with azure based deployments
• Demonstrated success in managing large, cross-functional projects
• Ability to communicate effectively with both non-technical and technical clients
• A college or university degree in Information Technology or a related field (Substantial relevant experience in lieu of a degree will be considered).

Preferred Skills and Experience:

• Familiarity with Azure Web Services and a serverless architecture
• Prior experience with Sitefinity, Koha, and/or Google analytics is a plus
• Non-profit or social service agencies experience would be an asset
• Office 365 suite including Microsoft dynamics, Power BI, Flow, SharePoint
• Some experience working in HTML/JS
• General networking understanding including SSL, domain management
• Prior PBX/SIP experience is a plus
• Amazon Web Services experience a plus
• Some customer service experience preferred
• Familiarity with SLAs and ticketing systems
• A connection to the autism and/or intellectual disability community is highly desirable. If you are connected to our community, we encourage to include this in your cover letter.

Compensation: $85,000 per year plus benefits. Hybrid working option available.

How to Apply

Please send a resume and cover letter to [email protected]. Applications will be screened on an ongoing basis until the position is filled.

Equity and diversity are essential to our success. We encourage applications from members of the equity-seeking groups enumerated under the B.C. Human Rights Code, particularly disability, but also including sex, sexual orientation, gender identity or expression, racialization, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, or Inuit person. We are committed to adequate accommodation throughout the hiring process. If you require any accommodation in order to submit your application, please email us at [email protected]