Manager Of It Jobs

Position Title: Manager of IT

Posting Number: #23-18

Reports to: Director of Finance

Compensation: $80k+ Commensurate with Experience

Schedule: 8:30am-4:30pm, Monday-Friday (75 hours bi-weekly)

Posting Closing Date: August 1, 2023 at 4pm

Organizational Focus:

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Primary Objectives:

Reporting to the Director of Finance, the Manager of IT will be responsible for:

• Responsible for training new staff to use Pacifica’s information systems
• Responsible for ensuring Pacifica’s diverse and geographically distributed staff has access to Pacifica’s information technology and systems required to perform their jobs

Key Responsibilities:

I. Demonstrated ability to serve as a knowledgeable IT resource to the organization, including:

• Overseeing service contracts with IT providers (IT support services, office phone system, mobile phones and teleconference services);
• Performing other related duties, as required.
• Monitor performance of IT systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure;
• Managing SALTO key fob system
• Desktop hardware installation/moves (workstations, laptops, monitors, thin clients, printers);
• Support for office phone and fax system, liaising with contractor as necessary;
• Receiving requests from staff for changes to hardware/software/configuration and delivering approved requests either by his/her own action or by tasking 3rd party resources;
• Acting as primary agency contact for Pacifica employees for general IT issues including network, computer, software, internet, cell phone, office phone, printer and scanners system;
• Desktop hardware troubleshooting and problem resolution (workstations, laptops, monitors, thin clients, printers);
• Resolving IT problems for all Pacifica staff, either by his/her own action, or by tasking the IT contractor;
• Completing special projects and IT related duties as assigned
• Problems that can be resolved by email or phone;
• User account and permissions management;
• Maintaining Pacifica’s IT assets inventory in collaboration with IT contractor;
• Insuring that backs up are completed on a regular basis; and
• Computer systems Tier 1 problem resolution:
• Application support, liaising with vendors as necessary;
• Maintaining Pacifica Housing’s website;
• Support for mobile phones, liaising with service providers as necessary
• Managing internal e-mail distribution lists and e-mail accounts;
• Some computer systems Tier 2 problem resolution:
• Completing technical tasks:
• Liaising with the contracted IT providers to address issues as they arise or to revise services;
• Problems affecting an individual that require in-person attention or equivalent remote support tools;
• Assisting other departments in the organization as required. (Finance, HR, Property Services, Support Services, Admin etc.)
• IT planning, budgeting, and life-cycle management in collaboration with IT contractor;

Requirements

Qualifications: (minimum Education and Experience requirements):

Note: An equivalent combination of education and experience may be considered.

Education:

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related program

Experience:

• Hands-on experience with computer networks, network administration and network installation
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems
• Experience with and knowledge of related software programs preferable (i.e. Microsoft Office particularly Excel, Yardi, WordPress)
• 5+ years related experience (must include some IT/ computer science experience)

Knowledge, Skills and Abilities:

• Ability to work within tight deadlines
• Excellent communication and interpersonal skills
• Demonstrated ability to lead and develop the IT Department
• Excellent attention to detail and accuracy
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems

Additional Criteria for Role:

• Must have access to a vehicle, a valid driver’s licence, and willing to acquire business class insurance.
• Completion of a Criminal Record Check with the Vulnerable Sector is required before employment commences

Benefits

• Minimum six (6) percent vacation accrual rate for all permanent staff
• Organization and individual training opportunities
• Career development and internal advancement opportunities
• A mission driven and meaningful working environment
• Social committee that includes robust team building and staff social events
• Competitive employer RRSP contributions for permanent staff working 20+ hours per week
• Excellent benefits package for permanent staff working 20+ hours per week (includes extended health and dental, life insurance, and more)
• Dog friendly offices
• Competitive salary from a Certified Living Wage Employer
• Employee assistance program
• Wellness time for permanent staff working 20+ hours per week.

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, and diversability.