Head Of It Jobs

Job Title: Head of IT
Location: Hybrid working- Home/Toronto
Reporting level: Senior Management Team
Reports to: CTO
Purpose
The Head of IT will provide strong technical leadership across all of our locations and possess the ability to design and implement technological architecture by collaborating with and leading our technology staff around the globe. Strategic thinking, dynamic leadership, high-level communication skills, and a strong focus on delivering and outstanding artist experience so teams can work seamlessly without disruption and with maximum efficiency.
The Head of IT is well-versed in current software and technological trends in traditional visual effects workflows, as well as next generation software, hardware and cloud services related to content creation and virtual production.
This person will have a technical experience and have worked in the VFX (or similar) industry and have a wide range of technical experiences, from render process and management to IT and pipeline processes.
Responsibilities

• Responsible for the scheduling to ensure sufficient desk team coverage to meet show and business needs, including out of hours requirements where needed
• Monitor and report KPIs and IT budgets to assess technological performance.
• Lead discussions with department heads to improve the user experience
• Responsible for ensuring IT systems and infrastructure is in place for a seamless artist experience remotely and in studio.
• Responsible ensuring the provision of kit for the crew as required to meet the needs of the show/business ensuring the IT team are maintaining a IT/tech kit register of assets.
• Work closely with Production, Supervisors, Studio Heads and HR to understand and forecast future technology needs, offering solutions and delivering high levels of IT support in delivery.
• Responsible for ensure artist compliance with security requirements including phishing awareness training, cyber security training as required and onsite physical security (cameras)
• Manage the team to develop and maintain a toolkit for users to refer to, with workflows, software, processes and ‘how to guides’ available to enable a smooth user experience.
• Manage global software licensing in collaboration with Finance.
• Manage and unify the IT structure globally.
• Identify ways to improve efficiencies and reduce costs related to software
• Create and implement department policies and procedures together with Supervisors and Production
• Provide regular IT support team performance reports to the CTO.
• Recruit, train, and mentor the Helpdesk team, conducting regular 1-2-1s and holding performance reviews.
• Identify solutions to recurring IT issues and ensure technical limitations experienced are minimised for staff allowing them to work without disruption.
• Provide user data or any other data as requested by the CTO – to include software/licensing needs.
• Guide internal departments on how to use technology efficiently and profitably.
• Establish and promote consistent best practice globally
• As part of the Senior team, set strategic targets and goals to continuously improve user experience.

Qualifications and attributes

• Proven experience in a IT leadership role in visual effects, animation or postproduction across multiply locations.
• Strong prioritization skills to ensure the highest levels of support to the business and each user
• Ability to problem solve to determine and fix root-cause
• Ability to maintain flexible hours to provide support for offices in multiple time-zones
• Strong communication and leadership skills.
• Effective communication skills and the ability to translate tech-speak to something that end users can easily understand both in conversation and in written format
• Computer Science or IT related degree. 10 years plus of experience as a leader in the information technology space, preferably in the VFX/Anim/Post Production sector
• Experience leading technology teams across multiple locations.
• Deep technical knowledge of IT Infrastructure (on premise and cloud) and operations in a digital content creation environment.
• Desirable but not essential, knowledge of the latest technological trends in hardware and software for VFX and ICVFX.
• Experience working in a fast-paced, technical environment
• Understanding and familiarity with cloud-based platforms: MS Office 365, ShotGrid, etc.
• Outstanding Customer Service focus with the ability to support users with their needs in a friendly and efficient manner.

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