It Operations Shift Manager

On behalf of our healthcare client, Affinity is looking for an IT Operations Shift Manager to support day-to-day operational management of infrastructure monitoring, maintenance and remediation activities.

Responsibilities:

• Provides direction and monitors employee performance to ensure that work activities are completed in accordance with documented standards, processes, and procedures.

• Performs incident and event triage with support from resources and manages resolution and/or routing based on established procedures.

• Acts as the first point of escalation for resources on shift.

• Maintains schedule to ensure coverage for all shifts and role assignments.

• Produces regular reports according to the defined processes and frequency.

• Maintains the incident ticket queue including ticket creation, assignment, and resolution.

• Coordinates, tracks, and reports on the execution of planned changes and scheduled maintenance activities.

• Maintains regular contact with Operation Managers and teams to maintain currency on technical standards, tool sets, and operational practices.

• Orients new resources in toolsets, processes, procedures, and work expectations.

• Performs regular compliance audits to ensure work activities are performed in accordance with defined standards and controls are tested.

• Makes recommendations regarding improvements to toolsets, processes, and controls.

Qualifications:

• Knowledge / experience with current network architecture/standards and industry best practices required to implement and maintain a reliable data network

• Experience supporting an enterprise Server environment including Microsoft and Unix operating systems.

• Experience with Operations monitoring practices and tool sets.

• Experience in an IT Operations management role with direct supervisory responsibilities.

• Experience with ITIL processes [E.g. Change, Incident, Problem] required and ITIL designation preferred.

• Self-directed, highly motivated, and results-oriented

• Sound judgment and decision making skills

• Team player with well-developed interpersonal skills

• Good written and verbal communication skills

• Proficient computer skills using Microsoft Office

• Vendor designation [E.g. Cisco CCNA and/or Microsoft MCSE or equivalent designation] is preferred

Must be available to work alternating 12 hour shifts days, nights, and over weekends on a rotating schedule.

Affinity Earn:

Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/

About Affinity:

Affinity Group is a full-service Information Technology services and staffing company. We believe recruiting is about creating long term relationships that foster a mutually beneficial partnership - an affinity. Bringing a new style of recruiting founded on five core principles: Transparency – Flexibility – Efficiency – Agility – Inclusivity.

We teamed up with ClimatePartner on 2022 to offset our emissions and move toward being a more environmentally friendly company and we are proud to now be officially Carbon Neutral Certified.

For more information on Affinity, please visit www.affinity-group.ca

Job Number: 8879