Operations Support Supervisor - Temporary Full Time - Evening Shift - Surrey, Bc

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.
Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you .
Make a difference – join the LifeLabs team today!
At LifeLabs, we are focused on our vision of building a healthier Canada! We are the largest community diagnostics laboratory in Canada with over 350 collection centres, 16 laboratories and service over 20 million patients each year.
We believe we can build a healthier Canada through the power of technology. As a Supervisor, Lab Ops with LifeLabs, you will have the opportunity to work with state-of-the-art technology and be part of a community/team that is supportive and collaborative.
Caring, Agile, Customer Driven, One Team - We live our values every day in what we do to help our patients and healthcare providers. With over 6,000 employees, we all make a difference and that's why our people are so important to us.
Job Title: Operations Support Supervisor (Non-MLT)
Reporting To: Manager, Laboratory Operations
Responsibility Summary

• Accountability for the achievement of goals and targets related to safety, people, quality, and the cost-effective delivery of diagnostic services for assigned work group.
• Overall responsibility for the efficient day to day operation of assigned employee group, including planning, coordination, evaluation, and supervision of all technical and/or operational activities and management of all employees assigned to them.

Accountabilities
Environment, Health & Safety:

• Proactively model a behavior that values Safety as the priority in all that is done.
• Review EHS monthly inspection sign off and work with Health and Safety representative to recommend corrective action.
• Accountable for the coordination and reporting of investigations, root cause analysis, and recommendations.
• Accountable for escalating all safety incidents as established by EH&S guidelines.
• Consistently works in compliance with all LifeLabs’ health and safety policies and procedures, and in accordance with the following regulatory guidelines.
• Ensure EHS policies and procedures are current and adhered to in the workplace.

Leadership

• Provide active leadership and development to all direct reports, ensuring all individual and team accountabilities are delivered upon.
• Responsible for attracting and retaining talent, including hiring, onboarding, training, managing performance, coaching for improvement, and managing progressive discipline for direct reports in collaboration with their manager.
• Demonstrate the ability to work collaboratively with peers and support groups.
• Participate in local Leadership Teams and provide timely and appropriate communication to area staff.
• Responsible for developing and approving employee schedules, sick time, vacation, and leaves ensuring compliance with operational needs and company policies.
• Identify, implement and manage to ensure continuous improvement in quality, safety, productivity, customer service and staff development.
• Participate in provincial/sector initiatives as required.
• Create a positive employee relations climate, fostering common goals and vision in an atmosphere of collaboration and teamwork.
• Conduct non-technical performance management of their staff and ensuring accurate documentation of corrective actions taken.

Operational Effectiveness

• Supports a work environment of continuous improvement with safety as a priority.
• Ensure the needs of laboratory users (patients) are met and any concerns brought forward are examined and remedied as required.
• Manage day to day operation of their area.
• Provide input into resource allocation and budget development.
• Ensures appropriate supplies, materials are ordered and on hand.
• Plan, direct, and coordinate shift operations aligned to business plan.
• Accountable for escalating operational issues in an effective manner to ensure Leadership awareness of problems impacting the operation.
• Support financial performance of their area, identifying variances and ensuring corrective actions are implemented.
• Implement the annual business plan including setting objectives and targets, assisting in the development of strategies for integration of new business and leading smaller special projects.
• Ensure Business Recovery Plan (BRP) preparedness of self and team. Implement BRP when required.

Quality Assurance And Regulatory Compliance

• Review and revise, when necessary, discrepancies and incidents, take action when required, and escalate to the Manager, Director, QRA or Medical/Scientific as required.
• Ensures compliance with Quality Management Program-Laboratory Services (QMP-LS) and responsible for maintaining all departmental records.
• Initiate and document non-conformances related to operational and EHS non-conformances.
• Assists in preparing for audits and maintains relevant audit documentation.
• Participate in critical reviews of key indicators, incident, audits, self-inspections, and improvement opportunities resulting in effective implementation of corrective actions.
• Leads team to understand, implement and comply with LifeLabs Quality Systems and Privacy policies.
• Supports the Lab Ops Supervisor group to ensure that all employees are qualified, trained, and competent to perform their duties.
• Track completion of specific regulatory requirements such as temperature, QC, maintenance charts; Escalate non-compliance to department Supervisor/Manager.
• Supports Lab Ops Supervisor group to ensure compliance with all regulatory standards, testing protocols and medical standards within department.
• Supports Lab Ops Supervisor group to ensure that all laboratory Policies and Procedures are current, implemented and followed.
• Supports Lab Ops Supervisor group to ensure quality measures are in place and resolves any issues.
• Document, coordinate, and track competencies.
• Supports Lab Ops Supervisor to Identify root cause and recommend corrective/preventative actions for manager approval.

The foregoing described duties are representative, and not necessarily all-inclusive.
Position Requirements

• Regular Hours of Work: 37.5 hours per week; Additional shift hours as required by the operation.
• Minimum Education:Associate degree or bachelor’s degree preferred.
• Working Environment: Office and Laboratory environment; Occasional travel required.
• Experience: 6 years laboratory experience or equivalent experience and previous supervisory experience an asset.

At LifeLabs, great employees are at the heart of everything we do. That's why LifeLabs provides more than just competitive compensation and benefits as our employees receive coaching and training in an environment that fosters open communication, education opportunities with tuition reimbursement, and opportunities for advancement and changes in career direction. We especially encourage applications from new graduates and individuals looking to advance their careers.
Does this sound like the job for you? We'd love to discuss your qualifications. Apply online today!
At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.
In accordance with LifeLabs’ Accessibility Policy , the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected] .
LifeLabs is committed to providing a safe environment for our employees, customers, and the communities we serve. We have been a leader throughout the COVID-19 pandemic regarding health and safety measures and have always put our employees and customers at the center of every decision that we make. As an organization in the health care sector, we believe the COVID vaccination adds a layer of protection that complements the extensive and necessary health and safety protocols that we have taken to date. With this in mind, we currently require all LifeLabs employees, contractors, students and volunteers to be fully vaccinated.
LifeLabs operates under a distributed workforce model, where employee flexibility is a key priority. Further information will be provided during the interview process on what this means for employees.