Supervisor, Administrative Support - Full-Time, Hybrid (New Westminster, British Columbia Or Toronto, Ontario)

Company

ClaimsPro LP - International Programs Group

Supervisor, Administrative Support - Full-time, Hybrid (New Westminster, British Columbia or Toronto, Ontario)

International Programs Group (IPG) is an independent third-party claims administration team that provides claims services for Lloyd's of London, self-insured entities, and organizations with high deductibles. We provide our clients with peace of mind knowing that their interests are looked after by a team of professionals who understand the specific language and technicalities of this market and who are dedicated to providing the highest quality of Third-Party Administrator (TPA) services. IPG also provides clients with the added value of local, on-the-ground knowledge and coast-to-coast coverage across Canada and the UK.

We are recruiting an Administrative Supervisor. The work model will be HYBRID and position will be based in New Westminster, British Columbia or Toronto, Ontario.

Responsibilities

• Assist in the design of workflows to create efficiencies for client accounts and specific client initiatives
• Continuously work to enhance relationships with Insurer clients
• Integration of Third Party Vendor and Client claims management systems
• Works with Finance to ensure smooth cheque issuance workflow
• Prepare operational data and measure against client (contractual) expectations and provide detailed performance reports to clients
• Prepare templates and data for Financial Analysis and Profitability of client accounts
• Bordereaux to Trust account reconciliation
• Facilitate data for production of MI reports
• Oversee internal file protocol reviews in conjunction with IPG
• Administer and maintain client guidelines creating financial links and MI lines as required
• Reconcile our Database to Third-party systems
• Communicates with client re: trust account balances and sufficiencies
• Create administration guidelines to ensure appropriate details of file setup as requested by clients
• Communication with external (client) and internal (Sales and Operations) stakeholders
• Set up, recommend and administer design and on boarding of new client accounts so that data receives proper linkage to bordereaux trust and MI reports
• Works with Examiners to facilitate payment cash calls and scheme advances
• Supervise other admin staff with respect to project mgmt., including MI reports and complex bordereaux production

Qualifications & Experience

• Previous Supervisory experience
• Excellent communication skills - the ability to communicate effectively with both internal and external associates either verbally or in writing.
• Proficient in Excel
• Knowledge and experience of Insurer and Lloyd’s practices
• 3 - 5 years’ experience with IPG or equivalent experience with other TPA
• Knowledge of third party vendor systems used by Insurers
• Technical Experience – the ability to provide direction and review to assure that files meet client Key Performance Indicator (KPI) standards
• Problem Solving – the ability to look at situations, analyze data, workflows and barriers to creatively provide solutions that meet the needs of internal and external stakeholders

We offer a dynamic work environment, career development opportunities, competitive compensation, benefits and RRSP matching programs, and many more company perks!

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.