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Wefix Repair Technician - Vancouver, British Columbia
Company | Likewize |
Address | Vancouver, British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Insurance |
Expires | 2023-10-15 |
Posted at | 8 months ago |
:
- Seek opportunities for business improvements and raise these to the relevant stakeholders.
- Check tools and equipment are all present, correct and in good condition.
- Complete all outbound quality control procedures.
- Meet and greet customers (at a location of their choosing. This could be their home or place of business) and complete all inbound quality control procedures.
- Be fully aware and closely monitor your own performance in line with company values, service levels and key performance indicators.
- Oversee vehicle condition and escalate any maintenance required to Likewize manager or head office.
- Keep customers proactively informed of any delays or problems.
- Return all unused parts and/or salvage to appropriate drop-off point daily as required by the business.
- Actively collect feedback and referrals from customers.
- Using Likewize systems, ensure you attend all customer repair bookings on time and within the confirmed timeslot having collected daily parts required first.
- Ensure that you, the mobile workshop and surrounding area are always presentable and maintained to a high standard.
- Complete all repairs within pre-defined timeframe.
- Complete all system-based administration procedures before returning a device to the customer and progressing to next appointment.
- Proactively promote the Likewize service to attract new customers as required by the business e.g. leaflet distribution, MNO retail store engagement, local social media/online activity and parking in a prominent position when idle.
- Previous repair experience with diagnostics and troubleshooting is a must
- Ability to work in an environment that requires some tasks to be performed while seated and others while standing
- Ability to manage your own activities in a professional manner is a must
- Ability to read schematics
- Ability to use specific hand tools and soldering tools
- Comfortable dealing directly with customers
- Technician certification through a recognized OEM is a strong asset
- Strong oral and written communication skills
- Strong attention to detail, accurate, thorough and timely
- Demonstrated problem solving and analytical skills
- Highly flexible and adaptable to change, able to work self-directed
- Microsoft office skills are an asset
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