Associate It User Support Jobs

Experience with several qualitative and quantitative methodologies (such as playtests, usability studies, contextual inquiry, questionnaire development and survey research).

Strong communication and interpersonal skills.

Coordination & work organization skills necessary to run research mandates involving several partners.

Partner closely with senior members of the Maxis UXR team to plan and execute research activities to support franchise goals.

Conduct user research activities for multiple EA products across multiple platforms (including mobile, PC, and console).

Gather and analyze data using several qualitative and quantitative research methods (interviews, lab studies, heuristic evaluations, surveys).

2 years+ of technical experience in the configuration, maintenance of user management and support.

1Password / password management experience.

Excellent time management skills and ability to make decisions quickly.

RQ Point of Sale User management.

Experience with various Android / Surface Tablets.

Excellent verbal and written communication skills.

. Consulting with IT developers and management on product offerings.

· Must have some related experience in an IT sales environment.

. Advanced knowledge of marketing and sales strategies

· Some knowledge of computer parts and networking systems is preferred.

· Good communication skills, ability to multitask and meet deadlines.

. Good Knowledge of Microsoft Excel and ability to maintain the organization's Data.

Provides solution-based feedback to the Manager to escalate concerns and express areas for improvement, including communicating noted user experience trends

Contributes to the development, implementation, and assessment of user experience journey mapping, customer service standards and tools, and standard operating procedures

Orders and maintains office supplies at the discretion of the Manager

Contributes to ongoing continuous improvement activities (identifying, planning, and evaluating process improvement and customer experience)

Two years of practical experience in a similar capacity

Advanced knowledge of Microsoft Office Suite Applications and relational databases

Proven experience (2+ years) in IT management or team leadership, preferably in a SaaS environment

Excellent leadership and people management skills, with the ability to motivate and inspire teams

Strong project management skills, with a track record of successfully delivering complex IT projects

Experience with Single Sign-on providers and password management tools

Identify and address skill gaps, provide training opportunities, and promote professional development

Ensure IT plans and investments support scalability, security, and compliance requirements

Strong knowledge of change management process

Time management and project management skills

Strong exposure to system integration between SAP and Shop Floor Control System, Product Data Management System

Gather and document business requirements

Analytical, technical, troubleshooting and problem solving skills

Communication and documentation (including flow charting) skills

Pick up, acknowledge, and resolve incidents and requests in a timely manner to users working both in the office and remotely.

Escalate high-priority issues to Team Lead and Senior Management.

Experience working with IT ticketing systems such as Manage Engine, Remedy, JIRA Service Desk, or Service Now

Fully document all troubleshooting steps and create knowledge base articles of resolutions.

Prioritize issues and work with Support Lead, Application Managers, IT Operations, Vendors, and other teams to resolve issues, minimizing escalations.

Learn new technologies and acquire new skills to cater to the changing demands.